Resident

Author: ResiDev

  • Property-tech business RESIDENT creates new head of marketing role.

    RESIDENT, the revolutionary online block management system for managing agents announced today the appointment of Victoria Gifford to head of marketing.The new role was created to support the continued growth of the award winning, Kent based property-tech business founded by entrepreneurial managing director, Kate Boyes.

    Gifford will be working with RESIDENT’s expanding team of developers, support technicians and business developers. In addition, she will provide strategic marketing input to Resident’s sister business, Alexandre Boyes Residential Lettings, which Kate Boyes established in 2003, and Alexandre Boyes Estate & Block Management, which she set up in 2007. 

    Gifford was previously the Marketing Director at leading UK and Ireland property consultants Lambert Smith Hampton, the commercial property arm of Countrywide Plc. Her career spans over 20 years within the real estate sector which began at London property agency Nelson Bakewell, where she led several award winning advertising campaigns. This was followed by a head of marketing role at Edward Symmons, during which time the partnership experienced continuous growth, both organically and through acquisitions.  

    Kate Boyes stated: ‘RESIDENT’s mission is to revolutionise the block management industry and I’m proud that our success, in such a short space of time, has created the opportunity to bring a dedicated marketing specialist into our team. Victoria has a wealth of marketing experience at the highest level and I’m confident that this insight will make a significant impact.”

    Vicks Gifford said, “I’m delighted to be joining the RESIDENT and Alexandre Boyes family and leading our efforts on promoting innovative, dynamic and customer focused products. Working alongside such a highly skilled team with a real commitment to driving technological improvements in the industry is a very exciting challenge.”

  • New Dashboard Designs

    New Dashboard Designs

    1. The newly designed Global and Block dashboards are here.

    We have given a facelift to both of our dashboards. This important step allows us to retain a simple interface for the Block Management Portal and enable you to confgure it better for individual branding needs. You can now match the Dashboard colours with the rest of the portal. Each tile will take you either to a designated page (e.g. Bank Accounts) or give you a breakdown by Block (e.g. Debtors and Creditors). Please see preview below:

    This week’s piece of ‘know how’ knowledge – Manual reconciliation

    At Resident we are proud of the system’s flexibility whether for setting up Demands according to Leases or the method of dealing with your Accounts. Very often there is more than one path leading to your required action. Manual reconciliation gives you the flexibility to deal with your Finances manually using Statements received from your Bank.

    • First you access ‘Bank Account’ in Accounts/Bank Accounts – Then for the selected Account choose Reconciliation type – Manual – Next just go to Transactions and in More Actions after selecting Manual Reconciliation just tick off Reconciled Transactions. Please follow the link below for more details:
    Manual Reconciliation
  • RESIDENT Release Notes 10th October 2017

    RESIDENT Release Notes 10th October 2017

    We have revised our Works Order facility based on client feedback and today we are proud to announce the revised version is available for all Resident users.  

    – Independent process for approval and work cycles with a detailed log and option to retract every action 

    – The system automatically creates a unique reference number for each Works Order in numerical order across your Agency  

    – You can download all your quotes on one template 

    – Section 20 notices (Statement of Intent & Notice of Estimates) can now be sent via an editable cover email with the Notice as a pdf attachment. Alternatively the pdf Notices can be downloaded to post using our mail merge facility to create a bulk cover letter. 

    Please follow the link below to our Knowledge Base for a more detailed description:
    Works Order Manual

    We are constantly striving to improve our software to meet our clients expectations and needs with future product enhancements in our development roadmap.

    hello@resident.uk.com
    01892 739442
    www.resident.uk.com

  • RESIDENT Release Notes 7th October 2017

    RESIDENT Release Notes 7th October 2017

    Global Bank Reconciliation

    You can now view all of your Accounts with unreconciled Transactions in one place. Simply click on ‘Bank Accounts’ from the Global Dashboard. This will give you a good general overview of your reconciliation process. Also, from that page you can go straight to the Bank Reconciliation page and match any outstanding Transactions.  If you would like to know more please follow the link below.

    Get the Overview here

    This week’s piece of ‘know how’ – Adding Suppliers
    Before you start working with the Maintenance section of Resident you might want to add all your Suppliers to the system. You can then decide which Suppliers to add for all of your Blocks and which to add for specific Blocks. It is not mandatory since you can always add whenever you record an Invoice but those Suppliers will only be for that Block.- You can add global Suppliers to Branch or Client within the Spanner menu – Block specific Suppliers you can add after accessing the relevant Block within the Contacts section using the left-hand menu – You can either add Suppliers individually or import them from the spreadsheet Template – Remember – you need to assign Categories to Suppliers for linking them to Invoices later on Please follow the link below for more details:Adding supplier(s)
    Our training modules help you maximise your time and get the most from the Resident® platform.  From £500 + VAT for a half day or £850 + VAT for a full day onsite training. Please email kate@resident.uk.com to arrange.

  • Automated Bank Feeds, Notifications & Mail Merge


    Bank Feeds

    We are delighted to announce that automated Bank Feeds are now available in RESIDENT. This facility allows you to synchronize your bank accounts with RESIDENT in a matter of seconds, thereby saving an enormous amount of time on day to day data entry. We have also introduced a new Global page with any Unreconciled Accounts. The Global Reconciliation page, although accessible from the Bank Feeds section, can also be used on its own.

    If you’d like to know how it all works please follow the link below:

    Bank Feeds

    Notifications

    A Notifications ‘Bell’ is now located in the top right corner panel of your Dashboard ensuring that you never miss any of our regular updates which to date have only been sent via email.

    To learn how it all works please follow the link below:

    Notifications

    New Mail Merge facility

    Create customised letters to your Leaseholders and Directors in a simple and fast way. With only a few steps you can design a bespoke letter in a Word document which can then be printed or emailed as an attachment.

    Key Features:

    – Create multiple Templates which you can then re-use again and again

    – Each email has a PDF attachment which can be printed if required

    – Do you want to save your postage costs? Why not download and print letters only for those residents without an email?

    – Trust is good but control is better. There is a preview function before the creation of any Template

    – Be proud of your brand! Add your footer and header to any Template.

    Please follow the link below for more details:

    Mail Merge

    RESIDENT Property Software www.resident.uk.com 0203 7515 628 hello@resident.uk.com

  • Release of our ‘End of Year Pack’

    Release of our ‘End of Year Pack’

    An End of Year pack can now be generated for each Financial Period / Service Charge year on every Block. It is generated from Company/Company Info/End of Year Pack. Each Pack will contain the following set of documents.

    • All Service Charge Statements for each unit (single pdf file)
    • All Service Charge Demands with due date in the selected Period (one pdf per invoice group)
    • Cashbook for each Bank Account (multiple excel files)
    • List of all Supplier’s Invoices with attachments (one excel file with list of Invoices and attachments in whatever format they were originally uploaded)
    • All Budgets linked to that Period
    • Budget vs Expenditure Report
    • Trial Balance
    • Previous Year Accounts Please follow the link below for more details:

    End of Year Pack

    Our training modules help you maximise your time and get the most from the Resident® platform.

    From £500 + VAT for a half day or £850 + VAT for a full day onsite training. Please email kate@resident.uk.com to arrange.

  • Resident Release Notes 15th September 2017

    Resident Release Notes 15th September 2017

    We have made 3 functionality improvements this week:

    1. Calendar date.

    You can now update the calendar date by simply typing the desired date instead of browsing through a calendar although this option with the calendar is still available.

    If you would like to know how it all works please follow the link below:

    Selecting a date

    1. Confirmation alerts

    All messages from Resident such as ‘All changes applied’ or ‘Error: Missing fields’ will now appear in the bottom right corner. This change came from our users’ feedback and software design best practices.

    1. You can now easily send us your feedback.

    Our software was born from the everyday experience of block managers and their feedback. That is why we highly value our customers’ opinions as they are the best way to improve our product. If you would like to share your opinion with us you can easily do it now using the new Resident feedback option. Simply click on the ‘smiley face’ icon in the top right corner next to the blocklist icon.

    This week’s piece of ‘know how’ knowledge – Change of Ownership

    Whenever a property is sold and you have the new owner’s details you need to update them in Resident. In most cases, you just need to follow a few simple steps.

    • Access Owners tab under Unit – Using ‘Edit Ownership’ button put an end date to the last ownership – In the Owners tab use ‘Add Ownership’ at the bottom of the page to create new period – Once that is done you can add the new Owner/s. Just ensure you add the new owner to the correct period. – The last stage which might not always be necessary is to transfer any invoices/credits to the new ownership in the Statement tab Please follow the link below for more details:

    Change of Ownership Article

  • How will Resident property software help me prepare the end of year service charge accounts for our blocks?

    As part of our ongoing campaign to create a series of time saving solutions to common scenarios that property managers and book-keepers face in the management of blocks of flats we have created the ability to export ALL the documents accountants need to prepare the end of year service charge accounts in one digital file with one click. 

    Please watch our Video above explaining how our new ‘End of Year Pack’ function works.

    Here is the scenario:

    It is the end of the service charge year and you need to compile all the financial information for a block to send to their accountants….

    Hours and hours are spent printing, putting together and checking paper files with copies of invoices, demands and preparing financial spreadsheets. 

    Imagine a button that downloads and exports all of this into one end of year file to send via email link or for your accountant to log in and download…

    In a world where accountants are fast becoming paperless with dual screen technology they no longer want endless files of hard copy

    Residents ‘end of year pack’ function will export:

    – All leaseholder statements

    – All Service Charge demands

    – All supplier invoices…in date order…

    – The cashbook

    – The trial balance

    – The budget 

    -The budget v expenditure report

    -A copy of the previous years accounts

    What previously took one weeks work is now achieved in just three clicks…

    And then neatly saved in year order under a new ‘End of Year Pack’ section for ease of reference for any queries for years to come.

    Join the service charge revolutionwww.resident.uk.com
    0203 7525 628
    hello@resident.uk.com

  • Resident Release Notes – 11th August 2017

    Resident Release Notes – 11th August 2017

    Improved monitoring of the Arrears process:

    Resident shows you the status of Arrears for each Leaseholder: Pending, Due, In Progress, Settled.

    Each opened process has a full audit trail and record of all generated documents which can be easily reprinted or re-emailed.

    After each Message is sent a Reminder is created automatically for a follow up.

    Please follow the link below for more detail:

    Arrears process in detail

    It is all up to you and your requirements:

    You can now design the whole Arrears process yourself to suit your individual requirements.

    You decide how many Steps you want to have, how your Letters look and when you want to receive a Reminder.

    Please follow the link below for more details:

    How to design your own Arrears workflow

    Each process is Category specific:

    You can now have separate Arrears processes for each revenue Category which allows you to send Letters which are designed in a different way for Ground Rents to those for Service Charges.

    Please follow the link below for more details:

    Category specific Arrears process

  • Resident® Release Notes 4th August 2017

    Resident® Release Notes 4th August 2017

    Leaseholder statements can be now downloaded or emailed for selected Calendar periods:

    When you press the download or email button you can select the dates you would like the statement to generate from and to. 

    Please follow the link below for more details:

    Generating updated statement

    Generate leaseholder statements by Category:

    Enjoy the flexibility of generating statements specific to Service Charges or Ground Rents or another revenue category of your choice for any time period you need.  Simply access the ‘Statement’ tab under Units and on the right-hand side select the category of your choice.

    Please follow the link below for more details:

    Statement per category

    Unreconcile button now available under Unit – Statement – Actions:

    If you spot a mistake or need to change the invoice against which a  transaction has been reconciled, you can unlink the transaction directly under the Unit Statement tab – Actions.

    Please follow the link below for more details:

    New Unreconcile Option

    Our training modules help you maximise your time and get the most from the Resident® platform.

    From £500 + VAT for a half day or £850 + VAT for a full day onsite training.
    Please email kate@resident.uk.com to arrange

  • Resident Release Notes – July 2017

    Resident Release Notes – July 2017

    Automated Client Account Bank Feeds

    Our new bank feed option automatically imports transactions direct to Resident® from all your individual client bank accounts. Once each account is connected you will no longer need to import CSV files or manually input transactions, you will see real time bank data on demand. Reconcile away with a few clicks, saving many hours of essential admin.

    A new Customisable Arrears Workflow

    Create your own bespoke arrears workflows per Client. Arrears templates can be created for each client by category be it service charges, ground rents, rent etc…

    Customize how many steps to your arrears workflow per client – be it one chasing letter or an eight stage process – you choose & create bespoke to you.

    Every step in your workflow can include a customisable attachment template and a cover letter / message template. You also have the option of including a leaseholder statement as an attachment.

    And finally you can customise the time period for the system to remind you to follow up each step – create this as a task and assign the task to a user.

    And a really nifty new feature – after generating the arrears letters / emails you will receive a pop up confirming which were sent by email and which need to be printed and posted – which can then be downloaded to post 🙂

    Status tabs give you a snapshot of the arrears status for each leaseholder.

    Coming soon – Leaseholders can create Direct Debits and make online payments by a simple click of a button on their invoice without the need to log in……

    To arrange a demo of Resident®, a member of the RICS Tech Affiliate Program, please telephone 0203 7515 628 or email jon@resident.uk.com

  • Resident® joins the RICS Technology Affiliate Program

    Resident® joins the RICS Technology Affiliate Program

    Resident® is proud to announce that it has joined the RICS Technology Affiliate Program intended to increase awareness and adoption of technology in the Real Estate and Built Environment sectors, benefiting both RICS professionals and the wider market.

    Director, Kate Boyes MRICS, who has been a member of the RICS since 2004 and whose firm Resident® is regulated by the RICS states “I have been a proud member of the RICS since qualifying in 2004 and my sales and lettings business became regulated by the RICS when I became a partner in 2007 as I have always been committed to promoting their standards and best practice throughout everything we do. I founded our proptech business, Resident®, in 2014 as I saw the impact technology was having on the industry, something that is gathering in pace everyday. I am therefore extremely proud to become a member of the Technology Affiliate Program to further promote RICS awareness and standards in the proptech world.”

    On the launch of the Tech Affiliate Program, Dan Hughes Director of Data and Information Product Management at the RICS commented “Data and technology has been used for many years across the built environment and has, to a degree, changed how we do things. However, more recently we have seen a faster pace of change in the built environment and how professionals carry out their roles.

    In recognition of this change and the importance that technology companies have on our sector, we are delighted to launch the Tech Affiliate Program (TAP). The purpose of the program is to support awareness and thought leadership across the sector, specifically relating to the impact of technology, and to support professionals with the adoption of standards.”

    Further information on the RICS Technology Affiliate Program can be found on the RICS website  (click here).