Resident

Author: ResiDev

  • Dhub: Your Intelligent Supplier Invoice Processor

    Dhub: Your Intelligent Supplier Invoice Processor

    Reimagine your Supplier Invoice Process: Life beyond the manual grind

    Hey everyone, Craig here, your Client Success Manager, back to chat about something truly transformative: Dhub. You’ve heard the pitch before, but let’s cut through the noise and look at what this really means for your day-to-day.

    We all know the drill: supplier invoices piling up, endless data entry, the nagging fear of duplicate payments. Now, imagine a world where that’s just…gone. That’s Dhub.

    Dhub: Your Intelligent Supplier Invoice Processor

    Instead of just telling you it’s AI, let’s talk about what that actually does. Dhub isn’t just reading supplier invoices; it’s understanding them. It’s pulling supplier details, amounts, and descriptions from emails, scans, even photos taken on your phone. Think of it as your digital assistant, instantly translating paper and pixels into usable data.

    Beyond Perfect PDFs: Real-World Flexibility

    We all know invoices don’t always arrive perfectly formatted. Dhub gets that. Handwritten notes? Check. Emails with payment requests? Check. It’s built for the messiness of real-world business, not just the ideal scenarios.

    The Time You Get Back: It’s Not Just Numbers

    0 %
    Saved on manual data entry
    0 %
    Saved on invoice processing

    We’ve thrown around figures like 60% time savings on invoice processing and 75% on data entry. But what does that feel like? It’s reclaiming hours in your week. It’s focusing on strategic tasks, not tedious data input. It’s finally having breathing room to tackle what truly matters.

    More Than Just Efficiency: Real Business Benefits

    Dhub isn’t just about speed. It’s about security and control.

    • Eliminate Duplicate Payments: Imagine the peace of mind knowing you’re protected from costly errors. Dhub flags potential duplicates before they become a problem.

    • Unlimited Collaboration: No per-user fees mean your entire team can benefit, streamlining workflows and improving transparency

    • Smart Spending: Dhub’s subscription model is designed to be cost-effective, offering a scalable solution that grows with your business.

    The Investment: Simplicity and Transparency

    Let’s talk about the bottom line. Dhub is a subscription service, plain and simple: £168 + VAT per month, billed annually. You pay for the pages you process, with 1000 pages at £55 + VAT. This “pay as you go” model ensures you only pay for what you use, with a clear dashboard to track your usage.

    Ready to See It in Action?

    If you’re tired of the manual supplier invoice grind, I’m here to show you how Dhub can revolutionise your workflow. Take a look at the video tour below and then reach out. Let’s explore how it can work for you.

    Email Craig
  • Automatic Bank Reconciliation: A Game Changer for Your Business

    Automatic Bank Reconciliation: A Game Changer for Your Business

    Automatic Bank Reconciliation: A Game Changer for Your Business

    Tired of manually reconciling your bank transactions? Imagine a world where your accounting software automatically matches payments and receipts, freeing you from tedious data entry and reconciliation headaches. That world is here! 

    This blog post explores a new automatic reconciliation feature designed to streamline your financial processes.

    Did we mention it’s totally free and available for anyone using CSV import or Bank Feeds?

    The Challenge: Manual Reconciliation is Time-Consuming and Prone to Errors

    Many businesses still rely on manual bank reconciliation, a process that involves comparing bank statements with internal records. This is not only time-consuming but also susceptible to human error. Discrepancies between the two sets of data can be frustrating to track down and resolve.

    The Solution: Automatic Reconciliation

    This new feature automates the reconciliation process, significantly reducing manual effort and minimising errors. Let’s walk through a typical scenario:

     

    1. Import Bank Transactions: Bank transactions can be imported via CSV or via bank feeds.

    2. Record Supplier Payments: Record supplier payments within the system. This is a common use case for businesses using tools like BACS Extract.

    3. Initiate Auto Reconciliation: Navigate to the transaction page, select “More Actions,” and then “Auto Reconciliation.”

    How it Works: Intelligent Matching

    The system then presents a pop-up screen displaying potential matches. It intelligently compares bank transactions with recorded payments, taking into account various factors:

    • Perfect Matches: The system identifies exact matches based on description and amount.

    • Partial Matches: Even if the description or amount isn’t an exact match, the system can still identify potential matches based on partial references or similar amounts. For example, a slight typo in the reference or a small difference in the amount won’t necessarily prevent a match.

    • Handling Typos and Errors: The system can even handle situations where there are typos in references or incorrect amounts have been processed. This is particularly useful for identifying and reconciling payments where; for instance, a digit might be missing from a numerical reference number.

    User Control and Flexibility

    The user has complete control over the reconciliation process. They can review the suggested matches and choose which transactions to reconcile. This ensures that the system’s automated suggestions are always reviewed and approved by a human.

    Benefits of Automatic Reconciliation

    • Time Savings: Drastically reduce the time spent on manual reconciliation.

    • Reduced Errors: Minimise the risk of human error in the reconciliation process.

    • Improved Accuracy: Ensure greater accuracy in financial records.

    • Increased Efficiency: Free up valuable time for other important tasks.

    How do you get this feature?

    Firstly, not everyone may be ready for this level of autonomy, so we have built it specifically to work for those that want it.

    Simply drop us an email and we shall reach out to you to discuss your ‘switch-on’ date.

    Please take the time to watch the video provided as we are unable to do live demonstrations, due to the vast quantity of Clients this is available to. Once the feature has been added to your dashboard, it will be instantly ready to use!

    Email Craig
  • Leaseholder & Director Portal: The benefits

    Leaseholder & Director Portal: The benefits

    Hello, everyone! Craig here, Client Success Manager here at Resident 👋

    One of the many features that are included in all of our subscription packages, is complimentary use of the Leaseholder & Director Portals . There is a world of benefits as to how this can increase efficiencies, transparency and save valuable time within your team.

    Take a read below and be sure to check out the video links, found at the bottom of this blog – for further information and ‘How-To’ guides.

    Unlocking Efficiency: A Guide to the Leaseholder & Director Portal

    In today’s digital age, streamlining processes and improving communication is paramount. For Block Management companies and their Leaseholders and Directors, a dedicated online portal can be a game-changer. This blog explores the benefits of both Leaseholder & Director Portals, offering centralised hubs for information, communication, and management.

    Please note, all of the below benefits are optional to be shown on the portal.

    Example: You may opt to not share reports… you would simply not ‘tick’ to share these, within the settings area.

    Benefits for Leaseholders & Directors:

    • 24/7 Access to Information:

      • View service charge statements and property information at any time.

      • Access to all messages/emails sent to them.

      • Access important documents like insurance certificates and building regulations.

    • Enhanced Communication:

      • Submit maintenance requests directly through the portal (module dependant).

      • Receive timely notifications and updates via email or within the portal itself.

      • Engage in secure online communication with property managers.

    • Increased Transparency:

      • Gain a clear understanding of service charges and how they are calculated.

      • Access financial records and expenditure reports for greater transparency.

      • Stay informed about upcoming works, consultations, and important building matters.

    • Improved Convenience:

      • Access a central hub for all property-related information.

      • Cloud-based access for easy and convenient use.

    Benefits for Block Managers:

    • Streamlined Operations:

      • Manage maintenance requests efficiently.

      • Generate reports on building performance, financial health, and resident satisfaction.

    • Improved Communication:

      • Communicate with leaseholders effectively and efficiently through the portal.

      • Send out mass notifications and important announcements easily, to specific blocks or the entire portfolio at once.

      • Build stronger relationships with leaseholders through improved communication.

    • Enhanced Data Management:

      • Store and access all property-related documents securely in a central location.

      • Maintain accurate records of all interactions with leaseholders.

    • Increased Efficiency:

      • Reduce administrative overhead and free up time for more strategic tasks.

      • Improve overall operational efficiency and reduce costs.

    By opting to utilise this powerful feature; The Leaseholder & Director Portal, you can enhance communication, improve efficiency, and foster stronger relationships with all stakeholders. 

    For further information, please feel free to check out the two videos linked below:

    How to send invitations & Tips for setting up your permissions
    Adding & Removing portal permissions
  • Let Bank Feeds & Open Banking do the hard work for you

    Let Bank Feeds & Open Banking do the hard work for you

    Hello, everyone! Craig here, Client Success Manager here at Resident. I am back to share more information regarding using Bank Feeds via Open Banking to increase accuracy and efficiency within your team.

    Let’s dig in…

    Tired of Manual Transaction Entry? Discover the Power of Resident Bank Feeds

    Let’s face it, manually entering bank transactions is time-consuming and prone to errors. But with Resident’s Bank Feeds feature which harnesses the power of Open Banking, you can say goodbye to those tedious tasks and hello to streamlined efficiency.

    What are Bank Feeds?

    Simply put, Bank Feeds connect directly to your bank accounts, automatically importing transactions directly into Resident every morning. This eliminates the need for manual data entry, saving you valuable time and reducing the risk of human error.

    How does it work?

    • Seamless ‘Open Banking’ Integration: Connect your bank accounts to Resident with ease.

    • Daily Updates: Every morning, Bank Feeds automatically pulls in transactions from the previous 24 hours, ensuring up-to-date financial information.

    • Supports Multiple Accounts: Whether you have individual block accounts or a single global account, Bank Feeds can seamlessly integrate with all of them.

    Experience the Power of Smart Reconciliation

    Reconciling transactions has never been easier. Resident intelligently suggests matches for incoming transactions and outstanding invoices, making the process quick and effortless. Simply select the correct match and move on to the next one.

    The Cost of Efficiency

    Bank Feeds is available on an annual subscription basis with pricing based on the number of accounts you need to sync. Costs range from a minimal daily fee, making it a highly cost-effective solution that can significantly improve your team’s productivity.

    Ready to Experience the Difference?

    Contact me today to learn more about Resident Bank Feeds and pricing. Let’s streamline your financial processes and free up your team for more important tasks.

    So, if you wish to learn more then please reach out to me directly:

    Email Craig
  • A sneak peek at our new and improved version of Resident

    A sneak peek at our new and improved version of Resident

     
    Craig: Hey Michał, thanks for taking the time to chat with me about the upcoming release of our new and improved version of Resident! I know our customers are eager to learn about the exciting changes in store.
     Michał: Absolutely, Craig! This release represents a significant step forward in terms of both functionality and user experience. We’ve focused heavily on addressing key pain points and enhancing efficiency for our customers.
    Craig: I know we constantly listen to feedback and that heavily guides our development ideas, but can you highlight the 3-5 most impactful new features for our customers?

    Michał: 

    1. New Dashboards System: This is a game-changer! Navigation will be much smoother and more intuitive. We’ve also significantly improved responsiveness, making the system a breeze to use.
    2. Compliance Monitoring System: This will be a lifesaver for our customers. It proactively alerts them to any missed or overdue tasks, ensuring full compliance with all relevant regulations.
    3. Enhanced Templates System: Modifying templates will be a much simpler process. Clients will be able to easily make changes and preview them before implementation.
    4. File Repository: This centralised hub will make it incredibly easy to upload, download, and share files with leaseholders. Plus, our advanced tagging system provides granular control over access to sensitive documents.
    5. Supplier Access: This feature will streamline workflows by allowing suppliers to directly upload invoices, quotes, and other relevant documents to their respective work orders.
    Craig: How will these new features solve specific pain points for our customers?

    Michał: 

    • Dashboards: Save valuable time on navigation, searching, and overall system usage.
    • Compliance Monitoring: Proactively prevent costly errors and ensure compliance with all relevant regulations.
    • Templates: Empower clients to easily customise templates, improving efficiency and reducing reliance on support.
    • File Repository: Centralise all important documents in one easily accessible location, enhancing transparency and control.
    • Supplier Access: Streamline communication and reduce administrative burden by allowing suppliers to directly input information.
    Craig: What are the biggest improvements that have been made to existing features found on the existing version of Resident, that will be found in the new system?

    Michał: Speed and navigation are undoubtedly the biggest improvements. These enhancements will have a positive impact on all aspects of the system. Other notable improvements include:

    • Automated Arrears Process: Streamline collections and minimise late payments.
    • Enhanced Budget Management: Improved logic for setting up standing orders and increased automation.
    • Improved Correspondence Tracking: Store all correspondence with recipients for easy access and reference.
    Craig: What are the biggest improvements in terms of user experience?

    Michał: The new navigation system is a major win for user experience. It allows users to accomplish more from a single screen, reducing the need for constant page switching. We’ve also introduced features like quick global search and the ability to set favourite pages for even faster access. In terms of aesthetic changes, one of these will be the availability of ‘dark mode’ – helping those with visual impairments, but also general eye strain.

    Craig: Are there any new integrations or partnerships that customers will benefit from?

    Michał: In the initial release, we’ll be integrating with bank feeds and service for email synchronization. We’re also exploring payment integrations in future releases.

    Craig: How will these updates increase efficiency or productivity for our customers?

    Michał: 

    • Reduced system usage time: Leading to increased productivity across the board.
    • Automation of key processes: Streamline operations and free up valuable time for other tasks.
    • Delegation of responsibilities: Empower external users like suppliers to contribute to the workflow.
    Craig: When will the new version be available?

    Michał: Due to the complexity of the transition, we don’t have a precise timeline yet. If the transition goes smoothly, we anticipate a first release in Autumn 2025. We will provide a more definitive timeframe in April.

    Craig: Will there be any downtime during the rollout?

    Michał: We will be running both systems in parallel to minimise disruption. Downtime will only occur during the migration from the old to the new system, and we will schedule this for weekends after confirming with each client individually.

    Craig: Will there be any training or support materials available for customers?

    Michał: Absolutely! We’re designing the new system to be highly intuitive, with on-screen guidelines and video tutorials available for first-time users.

    Craig: Are there any specific use cases or examples you can share to illustrate the value of the new features?

    Michał:

    • Bank Feeds & Auto-Reconciliation: If you receive 20 transactions per day, approximately 18 of them can be automatically matched due to repetitive references. This translates to reconciling only 10 transactions instead of 100 over a 5-day period.
    • Compliance Monitoring: By setting up all compliance tasks as recurrent, you’ll receive timely prompts and avoid any potential issues.
    • Automated Arrears Process: Automatically initiate the arrears process after a specified number of overdue days, ensuring timely collections.
    • Correspondence Tracking: Easily access and review all correspondence with a specific leaseholder, simplifying communication and resolving disputes quickly.
    Craig: What are you most excited about with this new release?

    Michał: I’m most excited about the speed improvements and the new templates system. The speed enhancements will have a truly transformative impact, while the new templates system addresses a significant pain point for many of our customers.

    Craig: What are some of the challenges you overcame during the development process?

    Michał: One of the biggest challenges was re-architecting the entire system while preserving existing functionalities and developing new ones.

    Craig: What are some of the unexpected benefits or discoveries that emerged during development?

    Michał: As we explored each feature, we discovered new and innovative approaches. For example, we developed a dashboard-focused navigation system and significantly enhanced the automation capabilities within the arrears process.

    Craig: I’m confident that these updates will be a huge success for our customers. Thank you for sharing these insights, Michał!

    Michał: You’re welcome, Craig. I’m excited to see how these improvements enhance our customers’ daily operations and contribute to their overall success.

    The new Resident Sneak Peek

  • Giving back is part of our DNA

    Giving back is part of our DNA

    At Resident, giving back is part of our DNA

    At Resident Software, we’re not only focused on delivering innovative solutions for the block management industry – we’re equally committed to making a positive difference in the world. 

    That’s why we proudly support the Ocean Conservation Trust, an organisation whose mission aligns with our core values. 

    By supporting this cause, we strengthen the connection between our business, our culture, and our dedication to giving back.

    Preserving Our Oceans: Monthly Donations to the Ocean Conservation Trust

     As a tech company, sustainability is important to us. Our oceans play a critical role in maintaining the health of our planet, yet they face increasing threats from pollution and climate change. To help protect these vital ecosystems, we make monthly donations to the Ocean Conservation Trust, an organisation dedicated to marine conservation. Through education, advocacy, and hands-on efforts, the Trust works to safeguard marine life, restore coral reefs, and reduce ocean plastic.

    Introducing Chankaya: The Resident Racehorse with a Purpose

    Chankaya isn’t just a racehorse – he’s a symbol of our company culture and our commitment to giving back. So much so, he only wears his Resident silks (his ‘work uniform’).

    A portion of his winnings goes directly to support the Ocean Conservation Trust, making his success on the track even more meaningful. Beyond that, Chankaya plays a big role in client engagement, bringing excitement and a sense of community to our events. Whether we’re cheering him on at the races or hosting a client event, he’s a reminder that business can be both fun and purposeful.

    Why It Matters to Us

    At Resident, we believe that success is about more than just building great software – it’s about building a company culture that values sustainability, collaboration, and community. Chankaya’s victories and our ongoing support for the Ocean Conservation Trust are just two ways we integrate these values into our everyday work.

    We’re proud to be a company that strives to make a difference, both through our products and our efforts to support the planet. Join us as we continue to innovate, engage with our clients, and contribute to the causes we care about.

    If you would like to learn more about Resident, feel free to contact us at hello@resident.uk.com or if you would like to learn more about how to support the Ocean Conservation Trust, then please check out their website.

    Visit Ocean Conservation Trust
  • Are you ready for January?

    Are you ready for January?

    Is your block management business ready to tackle January’s challenges?

    Hi again, it’s Craig, Resident’s Client Success Manager 👋🏼

    With the influx of maintenance requests and financial tasks, it’s easy to get overwhelmed. In this blog post, we’ll share practical tips to help you streamline your operations and improve efficiency. 

    We’ll explore the benefits of using budget vs. expenditure reports, integrated email, and advanced ticketing systems to enhance financial management, communication, and maintenance response times. 

    By implementing these strategies, you can ensure a smoother January and provide exceptional service to your Leaseholders & Directors.

    Budget Vs Expenditure Report

    Running a budget vs. expenditure report before creating a new budget in block management is crucial for several reasons:

    • Informed Decision-Making: By understanding past spending, you can allocate resources more effectively and set realistic budget goals. 
    • Enhanced Financial Control: Tracking expenses helps identify overspending and potential cost increases/decreases. 
    • Improved Transparency: The report provides a clear overview of financial performance, fostering trust among stakeholders.

    Overall, this step leads to more accurate budgeting, better financial control, and improved communication. If you haven’t already, get familiar with what this report can offer you. For more information, feel free to check out this article.

    Read more

    Streamline your January Communications with Integrated Email

    As we approach the busy January period, it’s essential to have the right tools to handle increased communication demands. Resident’s Integrated Email feature offers a solution to help you efficiently manage your email communications and improve Leaseholder & Director satisfaction.

    By integrating your own company email address into Resident, you can:
     

    • Centralise Your Communications: Manage all your email communications in one place, saving time and reducing errors.
       
    • Improve Response Times: Quickly respond to resident inquiries and concerns, enhancing satisfaction and building trust.
       
    • Collaborate Effectively: Enable your team to work together seamlessly, ensuring consistent and timely communication.
       
    • Personalise Your Brand: Use your own email address to create a more personalised and professional image for your business.


    Don’t let the January rush overwhelm you. With Resident’s Integrated Email, you can streamline your operations and provide exceptional service to your Leaseholders & Directors.

    To learn more, feel free to check out our previous blog, or use the Contact button at the bottom of this page.

    Manage Maintenance better this January

    As January approaches, you know the influx of maintenance requests is inevitable. With Resident’s Ticketing Module, you can effortlessly manage the increased workload and provide exceptional service to your Leaseholders & Directors.

    Key Benefits of Resident’s Ticketing Module:

    • Centralised Ticket Management: Easily track and prioritise maintenance requests from various channels, including email, online portal, and website submissions.
       
    • Automated Workflow: Automatically populate ticket details, assign tasks, and send notifications, saving you valuable time.
       
    • Improved Communication: Communicate directly with residents, keeping them informed about the status of their requests.
       
    • Enhanced Collaboration: Share ticket information with your team, fostering efficient collaboration and accountability.
       
    • Comprehensive Reporting: Generate detailed reports to track performance, identify trends, and make informed decisions.

    By leveraging the power of Resident’s Ticketing Module, you can streamline your operations, improve response times, and deliver exceptional service to your Leaseholders & Directors, even during the busiest times of the year.

    If any of what I have mentioned has left you wanting to learn more, then please reach out to me directly:

    Contact Craig
  • Block Management at Christmas

    Block Management at Christmas

    Hello!

    During the festive season, block management requires a balance of safety, maintenance, and fostering a festive atmosphere for residents, all while managing the increased footfall and activity that comes with Christmas.

    Below are some points to consider ahead before taking that well earned rest this Christmas!

    1. Safety & Security

    Ensure building security is up to scratch, with clear, well-lit communal areas and secure entry points. Christmas decorations should comply with fire safety regulations, and ice or snow should be promptly cleared from paths and entrances.

    Ensure you have run your Assessments Report via Resident, to ensure that you are aware of any upcoming compliance tasks over the festive period.

    2. Seasonal Decorations

    Provide guidelines for decorating communal areas safely and avoid obstructions in hallways or exits. Whilst a sense of community should be promoted, perhaps make a suggestion of a safe place where a communal tree could be decorated, should they wish.

    3. Communication with Residents

    Inform residents of any changes to building services, such as waste collection or maintenance schedules. Remind residents to secure their flats if they’re away and encourage neighbours to keep an eye out for any unusual activity.

    Consider sending a Block Message or a Mail Merge to communicate a confident message to all leaseholders. 

    4. Maintenance

    Check heating systems, plumbing, and the building’s exterior for winter vulnerabilities. Ensure communal areas are safe and well-lit, and deal with any potential hazards like icy steps.

    5. Community Engagement

    Consider organising a Christmas event or charity drive to bring residents together and boost community spirit. Small gestures like a festive card or treat for residents can also help build goodwill.

    6. Managing Noise & Guests

    Remind residents about noise policies, as gatherings may increase. Address parking issues, offering guidance or temporary solutions for guest spaces.

    7. Budgeting

    Plan for additional seasonal expenses, such as extra cleaning, security, or festive activities. 

    In summary, block management during Christmas involves ensuring safety, maintaining the property, and promoting a festive, community-focused environment. By planning ahead and communicating effectively, you can ensure the holiday season runs smoothly for all residents.

  • Electric Car Charging Point – Resident Podcast

    Electric Car Charging Point – Resident Podcast

    Welcome to Resident Podcast

    Welcome to the property management podcast from Resident Property Software. In this show, we talk all things block management.
     

    Electric Car Charging Point

    Listen on your favourite platform

  • Manage Maintenance issues better…

    Manage Maintenance issues better…

    Hello, everyone! Craig here, Client Success Manager here at Resident.

    I’m excited to share insights about another innovative module we’ve created to streamline your workflow. If you’ve ever felt overwhelmed by the flood of maintenance requests coming from various channels—be it email, phone calls, letters, or even face-to-face conversations – you’re not alone!

    Enter our Ticketing module, designed specifically to alleviate that stress. This tool allows you to centralise maintenance requests, enabling you to assign tasks, delegate to team members, respond directly to submitters, and generate work orders, all from one convenient location.

    In this post, we’ll explore how the Ticketing module can significantly enhance your efficiency, benefiting both you and your clients.

    By the way, if you prefer visual content, don’t miss the video demonstration linked at the end of this article!

    What Is Ticketing?

    To start, let’s visualise the main dashboard of the Ticketing module:

    Imagine the most organised to-do list at your fingertips. You can easily see tickets assigned to you, pending assignments, and those assigned to your colleagues – ideal for managing workloads, especially when team members are out of the office.

    The module also features a powerful keyword search, allowing you to locate tickets swiftly. You can tag tickets by block name or issue type and prioritise them using the Grade feature.

    How Integrated Is Ticketing?

    The answer? Completely integrated!

    Leaseholders or Directors can submit tickets via email, the online portal, or directly from your website, and all requests will seamlessly populate within the Ticketing system. If the submitter’s email matches a registered account in Resident, their block, unit, and owner information will automatically populate. Plus, the system will capture their contact details and any files they attach to their initial request.

    Additional Features of Ticketing

    Here’s a snapshot of what Ticketing has to offer:

    • Assign Tickets: Delegate tasks to team members effortlessly.
    • Automatic Notifications: Get alerted when new tickets are received or assigned to you.
    • Weekly Status Reports: Stay updated on progress and outstanding issues.
    • Create Work Orders: Link work orders back to specific tickets for easy status updates.
    • Task Creation: Never lose sight of important tasks related to a ticket.
    • Two-Way Messaging: Communicate directly with ticket reporters, keeping all correspondence logged within the ticket.
    • Individual Ticket Tracking: Access all tickets raised by a specific leaseholder under their Ownership Details tab.
    • Internal Notes: Make notes visible only to you and your colleagues.
    • Merge Tickets: Combine reports of similar issues, like a shared broken lift.
    • Audit Trail: View a comprehensive log of actions taken on each ticket, providing clarity and accountability.

    The Ticketing module is a game-changer for managing the often hectic demands of Block Management. If you’re interested in learning more about how it can transform your operations, we’d love to discuss it with you in detail.

    Thank you for your time, and I look forward to connecting with you soon!

    To help gain a deeper understanding of all things Ticketing, please feel free to check out the Video Demonstration by clicking the link!

     

    So, if you wish to learn more then please reach out to me directly: 

    Contact me
  • Save 30% of the ‘snail mail’ budget

    Save 30% of the ‘snail mail’ budget

    Hi again, it’s Craig, Resident’s Client Success Manager 👋🏼

    Did you know that on average you could be saving up to 30% on your postal costs?

    Resident has a plethora of free messaging tools built-in to help you save time and money. We offer you the ability to send Mail Merges, 1-2-1 Messaging, Group Messaging (selecting Leaseholders/Directors/Tenants in a given block and also creating Custom Groups), Service Charge Demands*, Ground Rent Invoices, Supplementary Demands, Automated Arrears Processes…  to name just some.

    *subject to obtaining necessary written consent

    Your preferences and theirs, aligned:

    Have certain leaseholders who have preferences of what they are happy to receive by email and what they aren’t? No problem…

    You can simply click a preference and they will be automatically included/removed from those instances. Better yet, those that opted out of email, can be immediately identified and downloaded, ready to post…

    Flexibility:

    The environments in which people are working are ever changing.
    No longer will you need to be physically in the office in order to get important letters posted out.

    Due to Resident being cloud-based, all of our messaging tools can be accessed from absolutely anywhere, at any time.

    Environmentally conscious:

    Kinder on the bottom line and the environment, too.

    Everything does use energy however, and for the 20 grams of CO₂ it takes to send a single letter – 67 emails can be sent instead.

    As mentioned, all of the above is free of charge.

    If you fancy dipping your toe into other ways in which you can utilise messaging and improve the service you provide, then feel free to click the below links to learn more:

    Integrated Email – your email synced with Resident, say goodbye to no-reply

    Ticketing Module – no more being drowned in maintenance issues

    If any of what I have mentioned has left you wanting to learn more,  then please reach out to me directly: craig@resident.uk.com

    Contact me!
  • My first 30 Days at Resident

    My first 30 Days at Resident

    Hi, I’m Caitlin and I’m the new onboarding specialist at Resident

    It’s hard to believe my first month at Resident has already come and gone!

    As an onboarding specialist, my role is to guide new clients through the onboarding process and introduce them to everything our software has to offer. Alongside that, I provide paid training to existing clients, helping them strengthen their understanding and maximise the software’s potential.

    Since I’ve been working remotely for almost 3 years now, the transition to this remote based role felt seamless. (With the exception of the delivery of my equipment thanks to DPD!) However, what truly stands out about Resident is how small and close-knit the company is. I’ve worked for larger organisations in the past, but being part of such a tight team has been a breath of fresh air. Everyone is incredibly friendly, and from day one, I felt genuinely welcomed into the Resident family.

    The most interesting part of my onboarding was experiencing the same process I now teach to new clients! It was a little surreal to be on the receiving end, learning all the ins and outs of Resident’s software, knowing soon I’d be guiding others through the same journey. Overall, my onboarding experience was enjoyable each day, largely thanks to my manager; Craig, who has been a fantastic mentor and has truly been virtually by my side for every step!

    One of the highlights from my first month has been leading my first few onboarding sessions. In my previous role, I often provided client sessions, teaching them everything they needed to know and walking them through any dilemmas. However, block management was completely new to me, which made this experience both challenging and exciting. Needless to say, I enjoy speaking with people, which is what drew me to this role – the opportunity to do more of what I truly love. Now the end of my first 30 days is here, I already feel like my sessions have improved greatly compared to where I started. It’s been invaluable to have Craig to discuss ideas with and learn from, particularly how he approaches onboarding. It’s a massive benefit to have a manager who knows your role inside out and can offer real insights for positive changes.

    Overall, I’m loving the opportunity to connect with both new and existing clients, help them navigate Resident’s software, and be part of such a great and supportive team. I can’t wait to see what the next 30 days (and beyond) bring!