Category: Featured Articles

  • Dhub Sneak Peek: Text recognition feature

    Dhub Sneak Peek: Text recognition feature

    We are too excited to hold back any longer, so here’s another sneak peek of our fantastic DHub software going live in February.

    This time we take a quick look at the text recognition mechanism and how it will work in DHub. Watch and let us know what you think! We hope you share our excitement.


    WANT TO KNOW MORE?

    Please keep an eye out for further exciting DHub news to follow.

    PREORDER NOW AND GET EARLY ACCESS

    DHub Supplier Invoice Upload will evolve with more features so there is no better time to pre-order.

    Priced at £140 plus VAT per month (charged annually) plus £50 plus VAT for each 1000 pages of invoices processed. You can buy pages via a pay-as-you-go model. Pre-order today to get early app access.

  • LPE1 Update – new forms to be supported in Resident

    LPE1 Update – new forms to be supported in Resident

    New versions of
    LPE1, LPE2 and FME1 forms launching in January 2022.

    A number of trade and representative bodies representing the legal, surveying, estate agency and property management sectors launched updated versions of the LPE1 (Leasehold Property Enquiries), LPE2 (Consumer summary) and FME1 (Freehold Management Enquiries) forms. The forms will “go live” on 11th January 2022.

    IRPM alongside, bodies such as the Law Society, Conveyancing Association, CILEX, Society of Licenced Conveyancers as well as ARMA, ARHM, BPF, RTMF and ARLA are encouraging  member firms and members to use the new versions from 11th January 2022.

    The updated forms now include the UPRN of the property with the updated form fields included within the pdfs. These versions of the forms ask administrators whether they can accept service of notice by email and receive the payments via the banking system to enable more efficiency in the process.

    This is the third version of the LPE1 form with a number of new additional questions and amendments made.

    It establishes whether there are any restrictions on keeping pets or parking. The form also asks whether a fire safety or an external fire wall assessment has been undertaken, and whether there are urgent works required as a result. It is hoped this will allow those marketing the property to identify material facts around cladding more easily.  A portal to access external wall system reviews has been created by the Fire Institute Association; the Building Safety Portal.

    The Freehold Management Enquiries (FME1) form is on its second version and contains a number of additional questions including who deals with the deed of covenant, on contributions to the service charge, and access to insurance.

    The forms can be downloaded for free from the IRPM website here, and are also available via the law firm stationers so that any systems using the forms or pre-populating the forms can be updated by 11th January 2022.

    We’ve got you covered
    Resident will be automatically updating the forms within the system in time for 11th January, including a new field on each unit for UPRNs so these autofill when you use our pre-sales function.


    IRPM CEO, Andrew Bulmer, mentions:
    “It must be at least ten years ago that the legendary Gerry Fox and I pushed for a common format for replies to enquiries. Other stakeholders thought the same and a sector-wide initiative delivered the first LPE1. The subsequent and comprehensive adoption of this ‘blindingly obvious’ document is testimony to the power of collaboration when stakeholders come together for good. I am delighted to see the latest edition upholding that principle.”

    Beth Rudolf, Director of Delivery at the Conveyancing Association, commented:
    “The industry has committed to ensuring the forms are up to date and continually assessed to make sure they ask for all the necessary information. These new iterations of the forms do just that, and particularly in light of the ongoing issues many leaseholders are having with their building’s fire safety, it is clearly very important that all stakeholders have full upfront and transparent information on this aspect of the property. We’ll continue to review these forms to make sure they are fit for purpose going forward and in particular as their becomes greater clarity over the need for external wall assessments and access to them. ”

    *Content credit: IRPM

  • First Look at DHub – the data sync platform

    First Look at DHub – the data sync platform

    Christmas is getting closer and during this Festive period we would like to share our excitement for this new product coming in February 2022.

    This is why we’ve put together a short video presenting the general look and feel of our brand new app:

    Dhub will reduce your manual work (especially with Supplier Invoice processing) with increased accuracy at the same time.

    CORE FEATURES

    • Text recognition
    • Full integration with Resident (other softwares to come)
    • Multi-User access
    • Internal Notifications System
    • Another approval layer which picks up duplicates
    • Full audit trail for each invoice

    PREORDER NOW AND GET EARLY ACCESS

    DHub Supplier Invoice Upload will evolve with more features so there is no better time to pre-order.

    Priced at £155 plus VAT per month (charged annually) plus £50 plus VAT for each 1000 pages of invoices processed. You can buy pages via a pay-as-you-go model. Pre-order today to get early app access.

  • Introducing Data Hub – the new invoice processing software

    Introducing Data Hub – the new invoice processing software

    Dhub is the new platform designed to integrate with various systems and pull their data. One platform to manage all the different types of data your company works with.

    Technology is the enabler, not the disruptor

    In 2019 I spoke at the ARMA Northern Regional Chapter in Manchester on technology in the block management industry. The subject was ‘Technology is the enabler, not the disruptor’ – Property will always be about people – looking at the future of block management and how technology is the enabler for the block management industry to provide clients & leaseholders with more of what they want.

    One of the six areas I predicted technology would most assist block managers in 2020 and beyond was something called OCR ‘Optical Character Recognition’.

    DATA HUB & OCR

    OCR is is a business solution for automating data extraction from printed or written text from a scanned document or image file and then converting the text into a machine-readable form to be used for data processing.

    One of the core block management tasks that causes a blockage to productivity is the time taken receiving, loading, and processing supplier invoices into the payment approval process.

    And so Resident has created our new Data Hub for invoice processing – estimated to save 2 to 3 days of the working week for the average service charge book-keeper. The supplier emails their invoice to the designated email address, the invoice automatically enters the Resident hub and is automatically allocated to the correct Block, Schedule and corresponding works order. Property Managers log into the hub and mark the relevant invoices as approved for payment which then progresses into BACS.

    ORDER TODAY!

    Priced at £155 plus VAT per month (charged annually) plus £50 plus VAT for each 1000 pages of invoices processed. You can buy pages via a pay-as-you-go model.

  • Resident Podcast – episode #1 is available now

    Resident Podcast – episode #1 is available now

    RESIDENT PODCAST is streaming now on your favorite platforms! 


    We are delighted to introduce our property management podcast.

    In this show, we talk about all things block management. Our hosts are industry professionals that will guide you through the latest legislation.

    We will discuss the most common property management topics and try to answer questions you might have.

    Subscribe and share to get the latest industry news and tips from property market professionals.

    Listen to the latest episode

    EPISODE #1: Electric Car Charging by KDL Law and Future Group.

    In this episode, KDL Law and Future Group experts discuss how property managers can approach the installation of electric vehicle charging points on managed blocks and estates. 

    Download presentation slides

    You can download KDL’s and Future Group’s presentation slides by clicking the buttons below:

  • Resident 2021 Development Plan

    Resident 2021 Development Plan

  • Client Testimonial – HMS Block Management

    Client Testimonial – HMS Block Management

    In the first of a series of client interviews Sean Eckton from HMS Block Management in Southampton explains why he chose Resident as his block management software.


  • Online training options with Resident

    Online training options with Resident

    Webinars

    Broadcasting live every Thursday at 11am and recorded to the Webinar hub to watch at your leisure.


    Bespoke training held online using Google Hangouts or Zoom for individuals or groups £120 per hour inc VAT.  


    Director & Leaseholder Manuals

    Remember you can download and send your directors and leaseholders Resident user manuals on how to access and navigate the system to assist with them accessing information whilst your offices are closed.


    Still sending service charges by post?

    Download the leaseholder consent form for receiving notices electronically.