We are a busy, award winning and dynamic property software business aiming to simplify and modernise the property management process for managing agents.

Our mission is to be the industry leading, cloud based, property management platform. Driven by the belief that we can make property management better for everyone by sharing knowledge, striving for transparency of information and encouraging compliance, and by the desire to set the highest professional standards.

This is a great opportunity for an organised, independent thinker with excellent communication skills and the ability to support clients with their technical issues. Resident offers good career progression, training and the opportunity to constantly learn information and new skills as well as travel to meet our lovely clients.

You will be the first point of contact for all clients regarding technical issues i.e. user errors / bugs, this is an extremely varied role focussed on communication, product understanding/ knowledge (training will be given) and research.

Responsibilities:

• In-depth knowledge of products (training given).

• Maintain the support system – answer all support queries by phones or email / ticketing. We currently operate using the Freshdesk ticketing system.

• Help with maintaining our user knowledge-base, glossary and training videos.

• Maintain a FAQ or other client facing material, with the focus to reduce support and add-value to clients. 

• Produce feedback of new features and bugs to address.

• Other ad hoc duties – research, admin etc.

– Progress to onsite & in-house training & workshops with Clients

Ideal candidate:

• Self-starter (will and capacity to learn new things and think ambitiously).

• Resourceful (able to learn-on-the-job and independently).

• Personable (engage effectively with clients).

• Positive (bring to light the best products to clients).

• Ambition to learn more about support processes and tools.

• Sense of humour essential.

– Driving licence required

Additional information: 

• The position is for a five-day week. Your office hours would be 9.00 – 5.30 pm Monday to Friday, however due to the nature of the business you may be expected to work outside these hours when the necessity arises.
• The annual holiday entitlement is 20 days plus bank holidays in a complete year – 1st January – 31st December. The holiday entitlement will increase by 1 day for every two complete years worked up to a maximum of 30 days.
• You will be reporting directly to Head of Customer Service and Support

Benefits: Company pension, opportunity to travel, good office environment – beers with the boss on a Friday, working from home or indeed anywhere once trust & product knowledge is gained.

Please send your CV to kate@resident.uk.com

Free onboarding training, weekly webinar tutorials by subscription, online screenshare training, group workshops located around the UK or we come to you and spend time with your team in your office.

Training tailored to work around you.

Contact jon@resident.uk.com for more info o read more here: http://staging.resident.uk.com/training

This morning’s 11am webinar – How to Create branded Template Documents in Resident – Statements, demands, budgets, messages, cover letters & more.

Five years ago I incorporated Resident at companies house. I was so fed up with the software we were using at work that I just believed there could be a better way. I thought we would build a system & post CDs to clients for them to load onto their servers in their offices. OMG how much things have changed in 5 years! It took a year to launch the first version for leaseholders who self manage their blocks of flats. That version is now known as SELF. 

And then the phone calls started coming in from agents asking if they could use our software instead of the expensive legacy softwares that were taking their business for granted because managing agents had no choice. And so we set about creating a system that gave them that choice. 

It has been far from easy but we kept developing, creating and listening using the most modern technologies and we will continue to.

As a 5th birthday pressie to clients we have gifted the ability for site inspections to be administered in Resident without the need to purchase or integrate with another app. The new site inspection facility is free for Resident clients.

I have learnt a lot over the past 5 years but to reflect encourage your children to learn code and encourage them to daydream because combined they can create really cool solutions.

KB – Founder

Our new LPE1 features automatically generates a downloable pdf form in Law Society format and collates together the documents needed to response to the solicitors enquiries such as building insurance, risk assessments and accounts.

For a demo please contact jon@resident.uk.com

Every Thursday at 11am, we will be hosting hour-long webinars with Q&As at the end tutoring different aspects of the software, with a guest host once a month which might be a solicitor, accountant, surveyor etc offering industry advice which can count towards your CPD.

Subscribe for just £50 per month. We have categorised the topics into Property Manager, Accountant, Admin or CPD purely to assist with who the seminar might be targeted towards but you will have access to all of them. Also, if you would like to (we don’t think you will!) you can cancel at any time. If you can’t attend at 11am they will be saved for you to watch later.