Resident

Author: ResiDev

  • Resident® team climb Snowdon for Alzheimer’s

    Resident® team climb Snowdon for Alzheimer’s

    On Friday night Diogo, Sandro & Jon from Resident® challenged themselves to take part in the Snowdon Midnight Trek in aid of the Alzheimer’s Society.

    Sadly a colleague’s Aunt was diagnosed with the condition back in 2015, the progress of the disease is apparent and distressing for all the family, so this charity is extremely close to her heart. 

    Snowdon is the highest mountain in England and Wales, at 1085m high. They followed the Llanberis Path to the summit, a 9-mile trek, completing the task in 4 hours 40 minutes.

    Dementia describes a set of symptoms that may include memory loss and difficulties with thinking, problem-solving or language. Dementia is caused when the brain is damaged by diseases, such as Alzheimer’s disease or a series of strokes. Dementia is progressive, which means the symptoms will gradually get worse. Currently there are 850,000 people living with dementia in the UK.

    The Alzheimer’s Society provides information and support, fund medical and social research, and campaign for better quality of life for people with dementia and greater understanding of the condition.

    The team have held various fund raising events so far throughout the year and are so close to achieving their target of £2,000. We would be so grateful if you would visit our JustGiving page to help them to raise the rest of the target money for this amazing charity – https://www.justgiving.com/fundraising/Alexandre-Boyes1

  • Head of Marketing wanted

    Abi Hendry RECRUITMENT SPECIALIST 07955565310 / 01892 519440 abi@lionessconsultants.co.ukwww.lionessconsultants.co.uk

    HEAD OF MARKETING

    We are seeking an experienced and creative Head of Marketing who can lead the marketing function across our established and expanding group, within the Property Technology industry.

    The Head of Marketing will be a strategic marketer at heart, well versed in digital marketing tactics and analytics, a ‘game changer’ to help scale both businesses within the group nationally and internationally. Driven, enthusiastic with fresh ideas and good knowledge of social media marketing, as well as traditional marketing campaigns.

    You will consult, create, launch and manage campaigns through the formulation and implementation of effective marketing and events. Content creation and promotion will play a key part in positioning the group as well as generating leads. It will be your responsibility to work with different teams to really drive the company forward, this is an incredible opportunity to join a fast-growing team and make a huge contribution to the growth of the business!

    Key Responsibilities:

    • Plan, design and deliver marketing strategies ensuring agreed activities are delivered to time and budget and achieve target KPIs and objectives.
    • Assess, review and recommend ideas which take account of market developments in the specialist niche market to improve efficiency, quality and impact of marketing activities.
    • Project managing communication plans across every department to increase lead generation, retention rates and improve customer experience.
    • Identify all opportunities and ensure relevant leads are managed, tracking outcomes to measure success.
    • Identifying trends to develop and execute long-term strategic goals that support growth.
    • Manage all external supplier relationships relating to any marketing or campaign activity.
    • Promoting, maintaining and developing our culture and brand image.
    • Building and leading a team of passionate and driven marketeers.Ideal candidate:Proven experience of working in a fast-paced marketing environment. You will have at least 5 years’ experience in marketing management, be comfortable rolling up your sleeves and getting involved in practical delivery and proven experience of building and delivering on marketing strategies that support the overall business objectives.You will have a record of exceeding ambitious lead generation targets and be confident reporting on results at Board level.

    You will be able to demonstrate a solid understanding of digital marketing techniques as well as how data and analytics can be used to improve marketing outcomes. You’ll have experience building and optimising PPC campaigns and be comfortable optimising webpages for SEO.

    You must be able to create killer content that drives our market to act, you won’t be afraid to shake things up when required.

    • A proven track record of success in marketing strategy ideation and execution.
    • Ability to lead a team with creative, commercial and technical aptitudes and collaborate on allprojects.
    • Full awareness of creative processes and techniques including digital platforms.
    • Happy interpreting or analysing sales data/web analytics.
    • CRM Marketing automation and expertise in data-driven marketing.
    • Create B2B lead generation programs with ease.
    • A flair for events – planning, organising and implementing successfully.
    • Be commercial – it’s all about the numbers.
    • Excellent written and oral communication skills.
    • Competent in Adobe Creative Suite and IT comfortable.
    • Proactive, enthusiastic and ambitious.
    • Good sense of humour.
    • Technology and/ or property marketing experience desired but not essential.What we offer:
    • Competitive base salary (+ incentives).
    • Possible share option.
    • Opportunity to have input into the accelerating growth of the company and to work directly with the founders.
    • Company pension scheme.
    • Personal learning and development budget.
    • Gym pass if required.
    • Friday drinks!To apply, please send your CV to Abi Hendry, Recruitment Specialist at Lioness Consultants:abi@lionessconsultants.co.uk 07955565310 / 01892 519440 
  • Resident® Release Notes – May 2017

    Resident® Release Notes – May 2017

    Update on Credits:
    When a credit is created on a unit it will behave as follows:

    • Opening balances and Credit Notes will show on Leaseholder Statements only and not impact Bank Balances
    • A payment adjustment will show on both the Bank Balance and Leaseholder Statements. You will be also able to reconcile them against Bank Transactions.

    All old credits which were not opening balances or credit notes have been converted to Credit Notes.

    Refunds:
    You can now add Refunds as separate items on Leaseholder Statements (in More Actions). This item is a debit which will behave in the same way as a Payment. It will be listed on Leaseholder Statements and reconciled against a Debit Bank Transaction.

    Ground Rent:
    The Ground Rent value and frequency can now be set against Leaseholders. Invoices are created automatically by the system on a chosen date or a number of days before it. You can set this up in Unit/Owner/Edit Ownership.

    Maintenance:
    You can now pay Supplier Invoices directly from a list of invoices. Click the Invoice payment button, directly on the Invoice List (both for suppliers and units). It is the ‘note’ icon under Actions in the list.

    Global lists of Invoices 
    A Global view of Unit Invoices and Supplier Invoices is now accessible from Branch Finances/Units Invoices or Supplier Invoices.

    New views for Tasks, Notes and Files
    This includes tag filtering and has more information available. For Tasks, users can see their Tasks, Tasks they’ve delegated and Tasks that are assigned to their Group.

    Support Tickets
    We have a new Ticketing system. You can now submit and monitor your support requests directly from Resident. They are all kept in My Work/Tickets on your left hand side Navigation menu.

    Supplier page updated
    All related invoices and works orders are on the supplier details page. You can also check supplier account balances for each block. To do that you just need to access the supplier’s profile either from Branch/Suppliers (top right corner ‘tools’ menu) or when you are in Block Contacts/Suppliers (left hand side Navigation menu).

    Updates User page
    All related invoices to individuals are on details page now. Similar to Suppliers you just need to access the user profile from Branch or Block/Contacts level.

    Improved ledger item
    You can now assign multiple ledger items against one bank transaction in Transactions/Bank reconciliation e.g. if a leaseholder paid their service charge and ground rent as one payment you can now allocate part of it against a demand and the balance against the ledger category ‘Internal transfers to Ground Rent Account’.

    Supplier Credits
    Credits can now be added to Supplier accounts on the Supplier profile under the tab called Statements. Before you do that you need to select the bank account you want this credit to be linked to. This also assigns the Credit to the block.

    Option to assign custom ID
    Custom Id can be assigned on Suppliers, Clients, Blocks, Units, Tenancies, Invoices and Works orders. The system will alert you  if the Custom Id is repeated. 

    This is useful for third party integration with other products, such as Sage, as well as for searching especially if you have leaseholders with the same name.

    Invoice recurrence
    Invoices can be setup with a recurrence frequency. The system will automatically create new invoices as per the recurrence configuration that you set such as Utility bills that are received on a quarterly basis for a fixed amount, or Managing Agents fees that are received on a quarterly basis for a fixed amount.

  • Roman Piekarz joins Resident’s expanding Customer Service Team

    Roman Piekarz joined Resident in Customer Support on March 1st 2017 to assist our growing team. 

    Roman is experienced in providing excellent customer service and dealing with a variety of complex and challenging queries that he has tested in his previous roles; either as a bicycle tour guide trying to help confused tourists or as a croupier, alcohol salesman, pool cleaner and even a security worker during his University years moving on to some more diverse positions from 2008. Since then Roman has worked for John Lewis, H&M and Wincanton before finally ending up in 2012 at The London Linen Group (now part of Johnsons Cleaners Group). 

    In his free time Roman collects Comic Book’s, Movie Memorabilia (he is a movie critic by trade). He likes traveling to at least one new country per year and watch a movie that is set in the place he is visiting – his latest goal is to watch Casablanca in Casablanca.

  • Client Training

    From £500 + VAT for a half day or £850 + VAT for a full days training.

    • Setting up your agency with branding, document templates & message templates
    • Configuring users permissions
    • Setting up clients & blocks – CSV imports, companies house connection and entering data
    • ‘My Work’ – Tasks, Messaging, File storage, Calendar & File Notes
    • Company Secretary – online share register and generating share certificates
    • Accounts – budgets, service charge demands, ground rent demands, schedules, live bank feeds and bank reconciliations, 
    • 8 Stage Arrears process
    • Maintenance – service contracts, requesting estimates, works orders, section 20’s, supplier payments
    • Leaseholder portals & customising users
    • Support – knowledge base & videos

    Email kate@resident.uk.com with further queries or to arrange.

  • Resident® V3 Press Release

    After 12 months of customer feedback and internal research, Resident Block Management Software is proud to release version 3 of their industry leading block management software. Re-written from the ground up to use the latest cutting edge web technologies combined with a brand new user interface – this release will make the lives of those who manage blocks easier and more efficient and marks a major milestone for the company.

    Founder of Resident, Kate Boyes:

    “My goal, as it always will be, is to create tools that enable managing agents and estate agents in general, to conduct business in the modern age, at an affordable level. By building a team of extremely talented individuals, I am now coming closer to that goal. Over the next 12 months, Resident will be launching products to the sales and lettings market, while continuing to add features to our block management software. It is an exciting time for our industry, but with increasing challenges, which our software will help to manage.”

    A summary of the new features are:

    • Automate bank feeds in a couple of clicks, saving c. 80% of bookkeeping time. Reconcile payments like never before.
    • Ground breaking arrears system: 8 step process to keep on top of service charge debts.
    • User interface: a brand new look and feel, built to be cleaner, more intuitive and work faster. Using the latest web technologies, users will feel as if they are using a desktop program, but in a web browser.
    • Full tasking system: see, assign and track tasks, across all blocks, and against budgets. 
    • Improved messaging: view messages across all blocks, add attachments, track messages against related topics, and even from automatic emails.
    • Logging: who did what and when for auditing purposes
    • Improved work orders management: multiple quotes against single works orders, and improved work progress tracking.
    • Low level permissions management: allowing permissions to be set against every page, every item (block, unit, invoice, etc.) against every role. For example, to let a Leaseholder view but not edit a budget.
    • Branding: brand the portal, invoices, emails, statements and other attachments 
    • Individual databases for agencies: meaning increased data security and allowing direct access for advanced reporting as each database is unique and isolated per customer.
    • User and leaseholder portal registration: to make it as user friendly as possible, new accounts have the option to sign up using social accounts such as Facebook, Google or Microsoft.
    • Recurrent invoices: the system, if you set it, can automatically create recurrent invoices, such as utility bills.

    Complementing this new version will be a new, fully searchable, self service knowledge base, which will include updated video guides to help with the on-boarding of current and new clients.

    About Resident: 
    Resident was created by Kate Boyes, a chartered surveyor and property manager who has been letting and managing property for over 15 years. She is also a fellow & former board member of ARLA. Through her work Kate recognised a need for a more cost-effective solution that modernises block management and makes it more accessible and transparent, and so Resident was born. Together with Technical Director, Jeremy Timms, a veteran with over 25 years experience within the I.T. industry, in less than 2 years, it has become a market leader and an award winning solution.

    Website: http://staging.resident.uk.com

    Tel: 0203 7515 628

  • Resident® Version 3 – The Big Money Update

    With Version 3 just around the corner, we thought long and hard about when we should launch and could we squeeze in one or two killer features to make your lives easier when managing blocks.

    Well, we are going to, and we think you’re going to like them…

    Automated Bank Feeds

    It’s very complicated behind the scenes, but won’t be for you. Add your credentials once, and that’s it – your bank is connected and you can view as many accounts as you have. No more CSV files or spreadsheets, just real time bank data on demand. Reconcile away with a few clicks, saving many hours of essential admin.

    An Arrears system unlike any other

    Well we have built it, and as ever, there are no hidden fees with our platform for major updates. So what can it do?

    • The arrears process has 8 steps, namely: first letter, second letter, solicitor instructed, LBA (letter before action), lender approached, proceedings issued, judgment obtained and settled.
    • Litigation solicitors can be invited to the system as custom users to make their notes in the arrears section.
    • You can track when and who made each step, track all messages and notes against each arrears process. And settle it at any time (if, for example, the leaseholder pays everything in full, whilst half-way through the process).
    • You can see the arrears amount at the beginning of the process, compared to the current amount of debt.
    • Arrears amount is calculated on a pro rata basis for leaseholders paying by standing order or direct debit.
    • You can see arrears per block (and a total per block in the new global reports section).
    • Historical arrears will be tracked too.

    Pretty special? We think so. Coming to V3 (hence the little delay) but oh so worth it.

  • Resident® Version 3 – rewritten from the ground up, brand new user interface and workflows.

    Resident® Version 3 – rewritten from the ground up, brand new user interface and workflows.

    After eight months of full time work by our technical team, we’re excited to announce the upcoming major release of Resident® V3. Due in the next few weeks, here’s a summary of the new features and improvements:

    • User interface: a brand new look and feel, built to be cleaner, more intuitive and work faster. Using the latest web technologies, you’ll feel as if you’re using a desktop program, but in a web browser.
    • Full tasking system: we’ve made it even easier for you to see, assign and track tasks,  across all blocks, and against your budgets. 
    • Improved messaging: you can now see all messages across all blocks, add attachments, track your messages against related topics, and even from automatic emails.
    • Logging: see all your data updates – who did them and when, against any item, such as your units, budgets, invoices, and blocks.
    • Improved work orders management: multiple quotes against single works order, and improved work progress tracking.
    • Custom categories: Set at Block level so you can add new categories or hide existing ones.
    • Supplier list: Set at a branch level, you can set a supplier and use them across all your blocks.
    • Low level permissions management: you can customize every page, every item (block, unit, invoice, etc.) against every role. This allows you, for example,  to let a Leaseholder view but not edit the budget.
    • Branding: you can brand invoices, statements and other attachments easily by adjusting Word templates.
    • Individual databases for agencies: each agency gets it own ‘sandboxed’ database, which means  increased data security and direct access for advanced reporting should you so wish.
    • User registration: To make it as user friendly as possible, new accounts have the option to sign up using their Facebook, Google or Microsoft accounts.
    • Recurrent invoices: the system, if you set it, can automatically create recurrent invoices, such as utility bills.

    We are also launching a new, fully searchable, self service knowledge base, which will include updated video guides. We are sure it will all be second nature in no time, as we have tried to make the new interface as intuitive as possible.

  • Resident® launches ‘How to’ Videos

    Our users already love Resident® because it’s such an easy way to save time and money when you’re managing a block of flats, but we’re always looking at ways to improve your experience.

    We’ve worked hard to make our access-anywhere-anytime online system as simple to use as possible, and to help you get even more out of Resident® we’ve compiled some “How To” videos which take you step by step through setting up and managing your block with Resident®.

    Watch the block management software videos on YouTube here. 

    For further info or if you would like a demo please email jon@resident.uk.com or call 020 3751 5628

  • Resident® is now international!

    We have great pleasure to announce Resident® is now officially supplying to the European property management market!

    Lee Property Services, a family owned company based in Cyprus, has signed up with us this week. They have been providing the highest quality service to their customers continuously since 2004. Their motto is ‘Do It Once, Do It Right’.

    Resident® or Residente®? New language (Portuguese) available for users from October!

    Our aim at Resident® is to create property management software accessible worldwide. Service charge demand are already available in either sterling or euros and we will be gradually adding new languages to our website. In October you will be able to use Resident® in the language of the European football champions! Spanish, French, Italian and German will follow to assist in the Management of European property communities! 

  • New face of Resident® sales department, Jon Burrough

    Jon brings a wealth of experience to the Resident team, having spent the last 10 years working in the online property sector.  

    He joins us from Zoopla, the UK’s most comprehensive property website, where as Key Account Director he was responsible for developing online marketing partnerships with UK estate agents, letting agents and property developers. He has a deep understanding of the commercial world. As Regional Sales Manager for Rightmove, he also covered the Overseas market before moving to PropertyFinder to manage  Major Accounts.

    When he is not sealing another successful business deal you can find him on the cricket pitch or golf course enjoying the lovely British outdoors. On rainy days he devotes time to his other passion, wine tasting.

  • Alterations & Variations – Lease changes made simple

    Aimed at Managing Agents and Directors of Resident Management Companies, our 2nd Breakfast Seminar in association with Earl Kendrick Surveyors and Bolt Burdon Solicitors will discuss the practicalities of Licences to Alter and issues with the terms of the Lease. It will discuss the legal aspects of the Licence and consider variations to the terms of the Lease from a Solicitor’s and Building Surveyor’s perspective.

    Come to Bolt Burdon’s offices in Providence Place, Islington, on 15th September 2016; 8 am for breakfast; 8.30 am for the presentation.