Resident

Category: Featured Articles

  • Say hello to Automated Supplier Invoice processing

    Say hello to Automated Supplier Invoice processing

    Hi, I’m Craig the Client Success Manager and I wanted to write a blog on my favourite Resident topic… Dhub!

    Welcome to the new (faster) world of  processing your Supplier Invoices. Dhub is the new platform designed to integrate with Resident (and soon to be more) and pull their data. One platform to Verify and Approve your invoices in a flash!

    What is Dhub?

    Dhub essentially is a system that you can upload invoices to or synchronise with your dedicated invoices email address and it will automatically read your invoices using Optical Character Recognition (OCR) technology. 

    As soon as it has an invoice in the system and it’s been through OCR it then enters all of the invoice information into the relevant places; such as supplier name, block name, invoice number, item description, monetary values etc… and so much more! Once this has been done (we’re only up to about 10 seconds of time so far), all you do is Verify the information and Approve or Reject it. If approved, it feeds back to Resident where it is ready to be paid in the usual way.

    So what happens if you don’t just get perfectly attached PDF invoices to process? 

    I’m sure we can all think of a good number of occasions where we don’t get a lovely PDF invoice attached to an email, so how do those get onto the system?

    • Scan postal Invoices and send them to your dedicated synchronised email address – then they will pull into the Dhub, ready to be verified.

    • Take a photo of an invoice from your phone, send it to the email – it will arrive on the system and Dhub will read it!

    • If you have a supplier that posts you a handwritten invoice/compliment slip through the door – you guessed it, it can read handwriting too!

    • No invoice attached, just an email asking to be paid? Yes,, Dhub will read that too – if there is an email signature with a logo, an amount of money or a block mentioned – it will pull any information it can work with.

    How much time can this save us?

    0 %
    Invoice Processing

    Estimated to save 2 to 3 days of the working week for the average service charge book-keeper.

    0 %
    Data Entry

    Built-in OCR is estimated to save 75% of time usually spent on manual data entry

    0 %
    Supplier Management

    Managing supplier invoices estimated to be twice as fast with DHub

    More than just a time save…

    So, we have established that Dhub will save you and your company loads of time manually entering data, but it can actually ‘save you’ in other ways too:

    • Protect your company from making a duplicate Supplier Payment by being ‘flagged’ by Dhub whenever you are handling an invoice the system has previously approved.

    • Dhub allows you to invite as many or as few colleagues to use the system for no additional cost. Unlimited users!

    • Increase efficiencies within your team, by working smarter through and preventing time being gobbled up by mundane data entry.

    • Dhub costs less than recruiting a member of staff to manage keeping on top of the manual way of working. A lot less!

     

    Yes, I mentioned cost – so let’s dig in to it:

    Much like Resident itself, Dhub works on a subscription basis.

    £177.95 + VAT per month, charged annually.


    Once the subscription is taken care of, the only other cost you will come across is the purchasing of ‘Pages’. Dhub uses OCR to read ‘pages’ of invoices. £55+VAT will get you 1000 Pages.

    There is a progression bar on your dashboard that will help highlight if you’re in need of topping up with more. Every business is different, some scan more invoices than others, so we are guided by you on this ‘Pay as you go’ model.

    If you are interested in learning more or having a demo, please reach out to me directly:

    Email me!
  • Client Case Study – Plymouth Block Management

    Client Case Study – Plymouth Block Management

    Q&A with Plymouth Block Management’s Managing Director Mark Christie

    Congratulations on your recent success, finalist in the ‘Regional Property Management Company Of The Year category’ at the News on the Block 2022 awards and ‘Managing Agent of the Year (1,000 – 5,000 units)’ winners at the ARMA ACE 2022 awards. Let’s go back to the start, when and why did you decide to turn into block management?

    Owned a large lettings agent in Plymouth call Property Links which I sold to Miller country wide, 2015 as I had been diagnosed with bladder cancer. The company had eight blocks under management which the new company did not want as part of the sale. So the two staff I had stayed on to manage these until I luckily recovered from the cancer.

    Tell us a little about PBM’s journey – its origins, expansion and where its heading

    The first year was a slow build up learning the business, albeit all involved had property experience, staff grow to three and the blocks grew to be fifteen in 2016, we had a small office in a business park which was one room.

    This is when we started building the web page side of the business and advertising with the help of social media.

    It was decided that the staff should get fully trained in the business, so we joined the governing body ARMA, which ensured that we had current standards to part of their organisation and the correct method of operating. This took until 2017 to achieve, then we ware invited to join after all their due diligence, from this intense learning brought new knowledge and confidence, but most of all the real ethos of transparency, this has most certainly set us apart from other managing agents within the Southwest of England.

    Tell us a little about PBM’s journey – its origins, expansion and where its heading

    The first year was a slow build up learning the business, albeit all involved had property experience, staff grow to three and the blocks grew to be fifteen in 2016, we had a small office in a business park which was one room.

    This is when we started building the web page side of the business and advertising with the help of social media.

    It was decided that the staff should get fully trained in the business, so we joined the governing body ARMA, which ensured that we had current standards to part of their organisation and the correct method of operating. This took until 2017 to achieve, then we ware invited to join after all their due diligence, from this intense learning brought new knowledge and confidence, but most of all the real ethos of transparency, this has most certainly set us apart from other managing agents within the Southwest of England.

    Through our endeavours, ARMA selected us to be shortlisted and eventually winners of the Small business of the year in 2018, this just opened the flood gates and the company saw an increase in units by over 900 units a further Awards for medium and large managing agent have been forth coming, no other agent has ever achieved three winners awards in the three years the awards were held.

    So from a eight block company to a 200 block company with eighteen staff in just seven years, consisting of a local portfolio to a national portfolio.

    During your career what have been your most valuable lessons?

    When you deal with clients remember that they are paying you wages, and when you say you will do something do it. And be always honest and transparent.

    You must have seen many changes in the industry – which had the greatest impact and why?

    Fire safety, is the biggest issue facing the agents today along with the cladding problem, the new housing act is very direct document but lacking in any form of explanation, and some would say common sense and vison.

    Many managing agents Resident work with believe the industry has become more demanding. Is this your experience? Why do you think that is?

    This is a very good statement, as it is true, the burden of responsibility on agents and the cost of having the right-minded people in place is becoming difficult to manage, someone wants to make the mind up is it safety they want, then this needs to be paid for.

    In a recent interview Resident’s founder was asked “Some say the property manager is an engineer, lawyer, architect, economist, and a psychologist in one” Is this your experience?

    We are expected to have knowledge of a electrician a surveyor and every thing else, why because people do not want to pay the rate for top end experts.

    What does it take to be a successful managing agent and become award winning like PBM?

    ARMA IRPM and ISO qualifications staff training, transparency, customer service, proper systems in place and security of records with a suitable system to rely on. Most of all a good team. And a good management system for consideration of staff needs.

    In your opinion, how will block management evolve in the future?

    I believe that all block management companies should be regulated as solicitors, if you do not wish to be leave, this goes a long way to making the industry honest. And would lose the cowboys.

    What advice do you have for the new generation of managers?

    Get qualified and learn your trade, have self-discipline and deal with the problems, and talk to your clients not just email. Make friends not enemies.

    Always look smart, have a work ethic, and do what you say.

  • Don’t say you’re still manually importing bank transactions? Why?

    Don’t say you’re still manually importing bank transactions? Why?

    Hi, I’m Craig the Client Success Manager and today we are going to be talking about one of our most popular Products, Bank Feeds. 

    In order to talk more about the What, Why & the How of Bank Feeds – we first need to cover Open Banking. Get your cup of tea and let’s dive in…

    What is Open Banking?

    Using an “application programming interface” (API), one software program can talk to another and share information between themselves. Everyday examples would be logging into a website via Facebook, Instagram or Twitter platforms.

    Open banking enables consumers and small and medium-sized enterprises (SMEs) to share their bank and credit card transaction data securely with trusted third parties who are then able to provide them with applications and services. It can facilitate payments from account to account (A2A) without the use of cards or physical presence. It is estimated that half the UK’s small businesses and over 7 million consumers now use services powered by open banking technology and by September 2023, 60% of the UK population will be using it.

    If you want to read more about Open Banking, how it’s regulated and how it manages risk – then please read our past blog dedicated to this, here.

    So, back to the main question… Are you still manually loading transactions into Resident?

    Resident offers three ways for users to import transactions to the system. 

    • Manual
    • Import via CSV
    • Bank Feeds

    Bringing transactions into Resident in the Manual way is perhaps a logical place for companies with fewer units to start using Resident, to initially get a good understanding of how the system works.

    The second option; Import via CSV, is a sensible option for small companies with few blocks that are happy to have some consistent manual involvement with importing transactions. This option is also what the majority of companies used before Bank Feeds became available.

    So what is Bank Feeds?

    So, Bank Feeds links to your chosen account(s) and automatically pulls in transactions directly to Resident. Every morning, between 6am – 9am. Simple!

    Okay, let’s not leave it at that. Every day, when these transactions come into Resident, it will be pulling transactions from 24 hours ago. Therefore mitigating the risk of you reconciling a pending transaction etc.

    Now, you may have individual Block Accounts, or just one Global Account – either way, Bank Feeds will work seamlessly for you.

    Want to know more about how easy it is to connect, watch this short video!

    What about Reconciliation?

    So, you get to your desk in the morning and Bank Feeds has already brought in all of the transactions for you, you now need to reconcile. With Bank Feeds, you also have access to a whole new; easier, way to reconcile your transactions.

    As per the example shown below, Resident will show you Owners or Suppliers with eligible outstanding invoices. Once you select the right person or company, it will highlight any matches the payment could be for. Simply Select It, Save It and move onto the next…!

    The Cost of such ease?

    Much like Resident itself, Bank Feeds works on a subscription basis which is charged annually, upfront. The exact cost entirely depends on the number of Accounts you wish to Sync. Prices are between 99p per day – £3.95 per day… not hard to justify when you’ll be saving more than an hour of someone’s time every day!

    If you are interested in learning more, understanding your company’s cost or having a demo, please reach out to me directly:

    Email me!
  • Release Notes (31/05/2023)

    Release Notes (31/05/2023)

    What’s new?

    We are delighted to present you with new features and upgrades which will allow you to smoothly pass ARMA audits and keep your Compliance up to date.

     

    Watch the video
    View the entire video library

    NEW FEATURES

    • TICKETS
      Tickets for category visible under assessments
       
    • TICKETS #2
      Tickets for unit visible on the ownership
       
    • COMPLIANCE DASHBOARD
      Showing overview of all Assessments sections and status of your compliance tasks
       
    • RECONCILIATION
      Sign off reconciliation of the bank account
       
    • RECONCILIATION #2
      Report of all sign-offs

    UPDATES OF EXISTING FEATURES

    • AGENCY IMPORTS/CATEGORIES
      Category type is now mandatory and the template gives a list of types from which the user can choose
       
    • COMPLETED WORKS ORDERS NOT SHOWING IN DHUB 
      This requires synchronizing and 30-second wait
       
    • MESSAGES
      Unit name is now next to the contact when you select recipient for a new message
  • Release Notes (19/05/2023)

    Release Notes (19/05/2023)

    What’s new?

    Please check out the video snapshot of all the new exciting features!

    Watch the video
    View the entire video libray

    NEW FEATURES

    • CLIENT STATEMENT
      If you have a Global Bank account, each block on your portfolio will have a new section called Client Statement which will show the statement of client funds. This is found under Block Accounts, below Transactions.
       
    • DEFAULT MESSAGE TEMPLATE
      You can now set up a new message template with default text which will be added to any new custom message you send from Resident.
       
    • TICKETS IMPORT
      Gives the option to create multiple tickets using a spreadsheet (Ticketing required).
       
    • CATEGORY FOR TICKETS AND TASKS
      You can now assign a category to a ticket or task for reporting purposes. Tasks with a category will be shown under that category.
       
    • CREDITORS REPORT CHANGE
      The Creditors report will now show unallocated credit for each supplier, per property. These will be shown at the bottom of the report.

    NEW FEATURES

    • ADDING ITEMS TO SUPPLIER INVOICES
       After category selection, the relevant schedule is now highlighted.
       
    • NARROWING DOWN ID CHECK ON INVOICES
      When you create an invoice, the system will check for duplicate invoice numbers on that block only (not the whole portfolio).
       
    • ASSESSMENT REPORT
      Can now specifically pull tasks which have categories showing in the Assessments section.
       
    • GLOBAL DASHBOARD
      From the Global Dashboard, scroll beneath Tasks/Messages and Reports to see the Management section. Here, you can now see a list of blocks assigned to each Property Manager using the Action link.
       
    • SUPPLIER REMINDERS FOR INSURANCE RENEWAL
      These no longer hold a link to Resident. It is just fixed text.

    RESOLVED ISSUES

    • LIST OF SUPPLIERS FILTERING OFF INACTIVE SUPPLIERS 
      These will not show on the black book, and cannot be instructed for works orders.
  • A deeper look into our world of Development

    A deeper look into our world of Development

    Hi again, it’s Craig, Resident’s Client Success Manager.

    Hopefully you will all have seen our Development Plan that was communicated via email and our website, on 23rd February.

    For those that have not; or would like to take another look, please feel free to take a read by clicking this link. 

    What is a Development Plan?

    Resident’s Development Plan outlines the initiatives, epics and features in the engineering pipeline. Development Plans help us internally visualise the key technical objectives in the development workflow. 

    It is a high-level snapshot of our development team’s major objectives and allows us to share with our clients a clear vision for the year ahead.

    You talk, we listen…

    If you aren’t familiar with our story, Resident was founded by; and used by, Block Managers. 

    So, we have a deep understanding of what is needed by our clients. That said, we take requests and suggestions all year round, too.

    We constantly review if we are noticing trends across clients requests, and where we do, we look to build into our future Development Plans.

    For other requests outside of our communicated Development Plan, we also take on Custom Development work, which is paid for by the requested Client.

    The time to develop this custom work is then scheduled into our Development Plan too.

    Development & Growth

    Releasing new developments can be a volatile environment. Every idea/request/release impacts on multiple areas of Resident, and is never as simple as developing something new and ‘adding’ to the system.

    Our amazing development team tests everything ahead of release to ensure it meets the brief and does not compromise any other features you all rely on every day. Once satisfied, they then switch to working out of business hours to implement, to ensure they minimise disruption to users.

    It’s a constant cycle and we like it that way!

    Block Management isn’t something that sits still. It’s constantly evolving and changing, so we do too… take a look at how busy we have been

    If you wish to discuss any of the exciting upcoming developments, or indeed commissioning Custom Development work of your own with us, then please reach out to me directly: craig@resident.uk.com

  • 2023 Development Plan

    2023 Development Plan

    What’s new for 2023?

    We are pleased to present the milestones of our development plan scheduled for 2023. This is the framework for all major changes to be introduced by the end of the year in 3 stages.
     

    This Development plan only includes highlights from our wishlist. It paints our strategy for this year. Other smaller updates might also take place in 2023, so please keep an eye on our Release Notes.

    Here’s the plan

    STAGE I

    • Virtual Block Account for Clients using one global bank account
    • Two-way Messaging – you will be able to link emails from your domain to Resident and send messages through them

    STAGE II

    • Phone system integration (intro)
    • Reconciliation Report
    • 2FA for agents (intro)
    • Compliance updates – new style reminders, better ways to monitor crucial Tasks, improvements to Ticketing

    STAGE III

     

    • Prepayments and Accruals

    Please be mindful that any of these plans may be finalised sooner than mentioned, and please treat all estimates above as the worst case scenario 🙂

    Here is a list of smaller projects which we might commit to:

    • Works Order improvements – attaching files, extra reminders, workflows
    • Changes to standing order options
  • My first 30 Days

    My first 30 Days

    Hi, I’m Craig and I am the Client Success Manager here at Resident

    Hi, I’m Craig and I am the Client Success Manager here at Resident 

    As I sit here with a freshly brewed cup of tea, preparing my mind to cast back only over my first 30 days at Resident and I’m already thinking “Right, what just happened” – it’s symbolic of how fast it has gone. Alas, the slightly more heaped teaspoon of sugar will help me on my way… so let’s dig in.

    Firstly, who & what ‘is’ Resident

    Well, Resident offers cloud-based Block Management software, built by block managers, for block managers. Essentially, offering a ‘single view’ for all block management needs.

    It was set up by the inspiring Kate Boyes, she will ‘roll her eyes’ if I make this about her – so instead, check out this really lovely article for more of an insight to ‘how it all began’:

    RESIDENT – simple answer to complex challenges in block management

    Let’s get onboarded

    On the days leading up to starting at Resident, I was fully prepped for Virtual Onboarding – being a ‘remote first’ business, this was new to me, but totally as expected.

    A couple of days before, I had received news that they had kindly hired a shared working space for me and my new buddy/trainer/colleague/fellow-tea-drinker – Michal, to share together.

    This was great, I had a clear mapped out plan, so much dedicated time one-on-one, and a real open forum to ask (and re-ask) a whole host of questions and pitch all manner of ‘why does it do it like that’ questions, which early on got our creative minds whirling and collaborating.

    I find it hard/somewhat alarming when people think on-boarding can be something that simply starts and then stops at a set time, on a set date. It almost poses itself as a distraction… like those times when you wake up just before your alarm and you can’t go back to sleep because you know ‘the time is nigh’.

    Thankfully, myself and the rest of the Resident gang are super like minded folk – ‘If it’s good, it’s good and if it’s not, then don’t panic – let’s do it together’. Suffice to say, like the rest of you/us – I hope to keep learning and I hope that never stops!

    Empowerment

    Let’s be honest, we’re a small bunch. Resident is the definition of a family run business, grown out of frustration of not having suitable software found elsewhere.

    We move quickly and with a shared sense of understanding that Block Management is hard enough, and nobody needs a system working against them.

    So, how does this all fit in with empowerment. Well, very quickly you realise you may be new – but in a small bunch of people, trust is awarded quickly – again, out of necessity.

    It is safe to say that I have worked in few places where I have felt this trusted & valued so very early on. Don’t get me wrong, it had taken Kate a while to hire for my position, so we took the time to get to know each other before I started – and therefore this trust feels, right – which is lovely.

    As I sit here now, I have already designed new processes, written new policies and trained existing clients on new exciting releases to help ease their working lives and increase their efficiencies.

    On the road

    I am a people-centric person, so the chance came around to join my colleague on the road, visiting our longest-standing clients. Along with discovering his love for classical music on our 4 hour journey each way, I also had the chance to learn more about the company, its journey and build a stronger connection with a colleague too.

    The trip to see our client was a fantastic chance to hear about quite how much Resident is part of their business. It’s like the air these businesses breathe; all going well, Resident; and any software company, should be ‘silent in the room’, always dependable, always there and always on your side. It was clear to me very quickly how much these clients were ‘all-in’ and it was such a joy to train them on recently released modules, that will make their busy lives that bit easier.

    Sharing a growth mindset

    This is something I really feel Kate and I bonded over early on in the recruitment process. A desire to not stand still, a willingness to constantly evolve and not being scared of interrogating the ‘grey-space’ (both in the industry but also internally). I am so truly excited to see where Resident will grow. It honestly has gone from strength to strength and has phenomenal new software releases already coming down the pipeline.

    Jump onboard?

    If you are like I was, looking for a company that is really answering a problem, really has a vision and knows how to get there – then feel free to connect with me! We’re always open to hearing from like minded people.

    Say hello
  • Recruiting now: Customer Technical Support Advisor

    Recruiting now: Customer Technical Support Advisor

    About Resident and the Role

    Resident Property Software Ltd is looking for a Customer Technical Support Advisor required for a busy, award-winning and dynamic company. Launched in 2014, we are a cloud-based, block management portal designed to simplify and modernise the property management process for both managing agents and those who choose to self-manage.

    Our mission is to be the industry-leading, cloud-based, property management platform. Driven by the belief that we can make property management better for everyone by sharing knowledge, striving for transparency of information and encouraging compliance, and by the desire to set the highest professional standards.

    This is a great opportunity for an organised, independent thinker with excellent communication skills and the ability to support clients with their technical issues. We offer good career progression, training and the opportunity to constantly learn information and new skills. You will be the first point of contact for all clients regarding technical issues i.e. user errors / bugs, this is an extremely varied role focused on communication, product understanding/ knowledge (training will be given) and research.

    Responsibilities

    • In-depth knowledge of products (training given).
    • Maintain the support system – answer all support quires by phone or email. We currently operate using Freshdesk system.
    • Help with maintaining a knowledge-base of tickets and solutions, to effectively re-use material.
    • Maintain a FAQ or other client-facing material, with the focus to reduce support and add value to clients. Update user manual.
    • Produce feedback of new features and bugs to address issues internally.
    • Other ad hoc duties – research, admin etc.

    Ideal candidate

    • Self-starter – a desire to want to be the best and make moves to learn how.
    • Resourceful – able learn-on-the-job and independently.
    • Personable – engage effectively with clients. We’re client-centric!
    • Positive – bring to life our products to clients. Be a brand ambassador.
    • Ambition – to utilise our tools to make the best for us and our clients.
    • Sense of Humour – we wanted to put this at the top, but chickened out.

    Additional information:

    • This is a Home-Based role. Trust is everything and self-motivation is key to success.
    • The position is for a five-day week. Your hours would be 9.00 – 5.30 pm Monday to Friday, however, due to the nature of the business, you may be expected to work outside these hours when the necessity arises.
    • The annual holiday entitlement is 20 days plus bank holidays in a
      complete year – 1 st  January – 31 st  December. The holiday entitlement will increase by 1 day for every two complete years worked up to a maximum of 30 days.
    • You will be reporting directly to the Technical Support Specialist.
    • Benefits: Company pension, full tech set-up, flexible working.
    Apply now!

    To apply please send your CV to kate@resident.uk.com

  • Resident Client wins ARMA Managing Agent of the Year 2022

    Resident Client wins ARMA Managing Agent of the Year 2022

    Back in 2014 when we first launched Resident Block Management Software our very first client was  Plymouth Block Management who came onboard with less than 100 units.

    Over the years our working relationship has flourished. We have watched them grow in size and expand into new areas (Devon and Cornwall),  and we are delighted that their exceptional services have been recognised at the 2022 ARMA (the Association of Residential Managing Agents) ACE Awards. There were over 100 entries whittled down to 62 finalists by the 10 independent judges. The criteria included strategic vision, focus on clients’ needs, operational excellence and how it represented good value for money, excellence in leaseholder communications, efficient handling of enquiries and staff training/development. Plymouth Block Management took away the “Managing Agent of the Year (1,000 – 5,000 units)” winners award.

    Back in 2021 Mark Christie the Managing Director of Plymouth Block Management commented that “Resident is an essential part of Plymouth Block Management and we highly recommend it to any managing agent looking to improve their internal workflow whilst at the same time giving their clients unprecedented transparency.”

    In 2014 our director, Kate, launched Resident Block Management Software that is not only utilised by Alexandre Boyes, but also over 200 other managing agents across the UK, Ireland, and Gibraltar. Mark’s full testimony highlights just how far Resident has come in supporting its customers:

    “After struggling with spreadsheets and mail merges to track and issue our service charge demands, we decided in 2016 to look for a cloud-based block management system we could utilise to make both our lives, and those of our clients, easier. Having looked at all of the well-established products on the market we eventually came across Resident and have not looked back since. As one of Resident’s earliest adopters, we have seen the Resident platform grow and develop into a state of the art property management system which puts ease of use and flexibility at the centre of everything it does.”

    “Switching to Resident completely changed the way we work as a company and allowed us to achieve our number one goal for our clients: transparency. Utilising the leaseholder portal functionality, leaseholders and management company directors can have a full overview of their service charge account including downloading statements, service charge demands and keeping up to date with any arrears, all through the portal 24 hours a day. This not only halved the amount of enquiries we received at the office, but also gave leaseholders the confidence that their property was being properly managed and allowed them the level of openness and transparency many managing agents are simply unable to provide.”

    “As a product, Resident is consistently updated with new features and improvements – the development team is approachable and always willing to discuss client ideas for improvements and new features. All of this is backed up by excellent customer support with tickets being answered very quickly and with comprehensive answers and a real person on the end of the phone who actually knows the product.”

    Now it’s Resident’s turn for awards!

    We are nominated for a 2022 Proper Award in the technology category judged entirely by customer reviews. We would be incredibly grateful if our Resident clients would nominate us here.

  • We’ve got you covered, whoever you are banking with!

    We’ve got you covered, whoever you are banking with!

    We are now able to connect accounts from 105 different banks and companies in the UK! Chances are that whoever you are banking with, we can now connect you to Bank Feeds!

    Supported banks:

    …and many more!

    The full list of supported banks can be found on Yapily’s website (please click here). For more information about Open Banking for Block Management and Resident’s Bank Feeds, please click the button below.

    Learn more

    Simplified pricing

     

    WE HAVE ALSO IMPROVED OUR PRICING MODEL SO IT’S CLEAR, SIMPLE, AND ATTRACTIVE TO ALL MANAGING AGENTS OUT THERE.

    We really think this is an amazing feature and want everybody to be able to take advantage of it and simplify their day-to-day work. This is why we now charge just £1+VAT a month for each connected account!

     

    Request more information

     

    THE ALL-NEW BANK FEEDS

    Our new provider is offering enriched data, including transaction IDs for most banks. This should bring any missing transactions to an absolute minimum.

    We are hoping the future will include Open Banking-powered payments, enabling users to make payments and transfers safely. Open banking payments are account-to-account, with no middlemen or unnecessary transaction fees.

    Keep an eye out for further updates on this subject.

    YOU MIGHT ALSO LIKE…

     

    ORDER DHUB


    DHub Supplier Invoice Upload will evolve with more features so there is no better time to pre-order.

    Priced at £140 plus VAT per month (charged annually) plus £50 plus VAT for every 1000 pages of invoices processed. You can buy pages via a pay-as-you-go model. Pre-order today to get early app access.

    Order Dhub
  • DHub, our new invoice processing software is now live

    DHub, our new invoice processing software is now live

    Naturally our first integration is with Resident Block management software but future integrations are in the pipeline with the well known business book-keeping softwares and we are already receiving requests from clients to integrate with their lettings softwares. It is going to be a busy year for the Data Hub.

     
    The concept was to save the time it takes to receive and process the thousands of contractors invoices block managers receive each year. The invoices are now emailed to a designated email address which enters the Data Hub. The Dhub ‘reads’ the invoice and automatically enters the relevant data into the relevant fields in Resident – including the Block, service charge schedule, expense category and allocates against any relevant works order. The hub even automatically loads a copy of the actual invoice – a feature that other similar softwares dont offer. Property Managers log into a page of loaded invoices and can approve them for payment.

    Lovely feedback received from one of the first users: ‘Thanks for getting that to me, great work! I’ve just thrown in a load of invoices and showed it to the team in the office and they’re delighted, as am I. It’s the best thing Resident have done since we’ve been with you. Congratulations.’

    You can read a little background on why we built a brand new software in my blog here which is taken from a talk I did at the ARMA Northern Chapter back in 2019 http://staging.resident.uk.com/technology-talk-by-kate-boyes/

    To be honest I’m super overwhelming proud of what our independent software house has achieved with this. Credit as always to Michał Marek who makes ideas happen.
     
    Kate Boyes MRICS