This is a useful webinar for both business owners and property managers alike. Sign up for free!

With the professional indemnity insurance market hardening for block management, and with building insurance premiums rising this is a useful webinar for both business owners and property managers alike.

Topic overview

1. What is a hardening market?
2. What are the causes?
3. How might this impact insurance premiums? 
4. How can I stop my premiums from rising?
5. A brief Q&A for attendees to the session.   

Please note

By signing up you agree that we can forward your email address to the webinar host, A-One Insurance Group. The webinar will be held using the Zoom platform.

Find out more about A-One Inurance Group

A-One is a top 50 UK insurance brokerage and absolutely dedicated to making sure our clients get precisely the protection they need.

Visit website

What’s new?

The following features/updates have been included in the most recent system update:

New feature

Auto settling Arrears – once a Leaseholder clears debt (by paying off all invoices) the Arrears will automatically settle (triggering the last step of the process).

Essentials to keep in mind when using this new functionality:

• It will only work if ‘enabled’ for your Arrears Workflow
  
• It will only work for any new arrears processes. All existing ones will have to be settled manually as before
  
• It will only settle if all invoices are paid off. If there is an unpaid invoice for the same amount as the credit but this credit has not been allocated to the invoice, then it will not work
  
• Settling process will trigger the last step of the workflow you have configured in Settings/Arrears workflow.

Upgrades

• Unit list – search will not act instantly. It will now give you more time to type.
  
• Unit import – the Template has changed. It now allows you to import UNIT TYPE and UNIT ID
  
• Arrears Age Report – this will now show people with zero balance who have unallocated credits

Fixes

• It also includes various fixes to problems reported by individual users.

What’s new?

We are pleased to announce that the new functionalities deployed this week are now fully operational.

Upgrades
 

• Invoice groups have customisable templates (one by one) – you can now configure which Templates are being used by each individual Invoice Group. By default they will have the default configuration available as before in Message Templates)
   
•  Invoice groups have custom attachments – you can now add any documents to the Invoice Groups and they will be sent together with Invoices
   
• Invoice Groups have a new download option – you can now download all documents (Statement, Budget, Invoice, cover letter etc) in one pdf
   
• ‘Skip’ option on arrears – you can skip one step in a process and trigger the following one
   
• Task improvement (Part 1) – single tasks have been separated from recurring tasks
   

Resolved
 

• Trial Balance excluding ‘non zero’ categories if those did not have items in the period – now resolved.

During this unprecedented force majeure pandemic Resident endeavour to act within Government, HSE and regulatory bodies advice & guidance, policies, legalisation and announcements which are fast changing. We urge all our Clients and Users to do the same. This may mean that only essential works are carried out to mitigate risk, where it is reasonable, responsible, practical and permitted under the circumstances and said guidance.  This means maintenance and works are likely to be assessed on a case by case basis before they go ahead. Those works may include Category 1 e.g. immediate risk to live, essential Section 11 works eg. no heat / hot water, not fit for habitation,  regulatory works.

Robert Jenrick MP, Secretary of State at the Ministry of Housing, Communities and Local Government ((MHCLG) confirmed on BBC Radio 4 today 25/3/2020 that contractors should continue to work on site to ensure the maintenance of buildings for fire safety and sanitation reasons and for cladding remediation works to continue, provided the work is done in accordance with Public Health England guidance e.g.2 metre distancing. This may change and we urge everyone to keep themselves informed daily.

 Some Key Things to Consider

• Mitigate risk
   
• Be reasonable and responsible and evidence that
   
• File note every conversation and back it up with an email to LL, TT, Resident, Freeholder
   
• Qualify Tenants, Residents and Contractor health by asking Corona Symptoms specific questions file note that or ask for email confirmation would be best practice
   
• Ensure contractors are taking steps to reduce spread risk when on site and to confirm this statement by email
   
•  If anyone refuses access due to self-isolating it needs to be followed up with an email confirming that is what they have advised – if it puts them at risk then that risk and the consequences of that risk need to be explained.
   
• Occupants should familiarise themselves with water stop cocks, isolation valves and know how to shut off the gas supply and anything that will reduce risk. They should ensure that all smoke alarms & CO2 detectors are in working order.

Here are some links you may find useful: 

1. Guidance for non-clinical settings (Gov website)
2. NHS advice
3. What you need to do (GOV website)
4. Public Health England
5. World Health Organisation

Questionnaires have today been sent out to Clients who are attending our Development Discussion Day next week to start collating their input and feedback on what they are looking for from Resident this year. We adopt an agile approach to our software development and our clients are actively involved in our development decisions.

We are really looking forward to our day with our clients next week. And once again a huge thank you to both Graham Knight and Fowler Penfold insurance for sponsoring the event. Both firms look after a number of Residents managing agent clients and having first-hand experience I can recommend them as excellent suppliers to the block management industry.

#blockmanagement #blockmanagementsoftware

Invites are landing in clients inboxes for our first Development Discussion Day asking our block management clients to join us in making final decisions for our software development plan for 2020. In addition to prioritising our clients input and feedback I’m also really looking forward to catching up with, and in some cases meeting, our clients in Richmond at the end of the month.

Whilst writing, a huge thank you to Graham Knight of Knights Accountants and FOWLER PENFOLD INSURANCE BROKERS LTD for sponsoring the event. We share mutual clients with both firms and would highly recommend them as fantastic suppliers for managing agents in the block management industry. Both firms will be joining us on the day.

#blockmanagement #blockmanagementsoftware

For the past few months we have been monitoring the telephone calls received by the Resident support line. This enabled us to analyse the nature and length of calls being received in an effort to improve our response times and support service. It became clear that genuine Support Tickets were being delayed due to the number of ad-hoc guidance requests coming through on the telephones. Some calls were taking up to an hour and were clear Training requirements as opposed to Support needs. These telephone calls need to be booked and scheduled in advance as Training as they have a negative impact on our ability to respond to clients requiring genuine Technical Support.

Going forwards please note that all Support enquiries need to be submitted by ticket or email (support@resident.uk.com). 

All training/walkthrough/guidance Requests (not including onboarding for new clients) need to be pre-booked and paid for at least 24 hours in advance, please. 

Training can be booked on our website homepage (www.resident.uk.com) via the ‘Book Training’ button. 

In case of a technical emergency please leave a voicemail on 01892 739442. Please make sure you leave details of the issue and/or any related ticket number.  Please note that voicemails requiring a return call without associated information of the nature of the problem cannot be returned.

We hope you understand these processes are being put in place for the efficiency of Customer Support and you will reap the benefits of such.

We have released our Black Friday deals. Even our office dogs are excited. Email hello@resident.uk.com for more info.

#blockmanagement #propertymanager #softwarehouse #proptech #residentpropertysoftware #blockmanagementsoftware #cockerspaniel #cockerspanielsofinstagram #officedogs #blackfriday #blackfriday2019

Prospective clients session

We are thrilled to invite you to our Coffee&Discover session in Liverpool. The event is ideal for prospective clients looking for a new block management solution. Morning session discovering all about Resident Block Management Software. 28th November at the TATE Liverpool. See you there?

Please click below to book your place.